Paradigm Information Services, Inc.
51 - 200 employees
Founded 1993
🤝 B2B
🎯 Recruiter
B2B • Recruitment • Technology
Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.
Client Services Supervisor
Job not on LinkedIn
🔥 0 minutes ago
🏈 Alabama, Arizona, +29 more states – Remote
💵 $36 - $45 / hour
⏳ Contract/Temporary
🟢 Junior
📁 Client Services
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Paradigm Information Services, Inc.
51 - 200 employees
Founded 1993
🤝 B2B
🎯 Recruiter
B2B • Recruitment • Technology
Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.
📋 Description
• Supervise the daily performance of Project Attorneys to ensure a high level of productivity • Monitor daily employee performance in relations to accepted call quality standards • Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard • Maintain proficient understanding of company policies and procedures • Analyze team needs based upon predetermined business plan • Ensure team is adhering to their schedule • Act as a liaison between the Project Attorneys, Project Managers, and Client Services management • Support customers and claimants directly through phone interactions
🎯 Requirements
• Bachelor’s degree in Communications, Business Management, or Human Resources • Legal field experience preferred but not required • Strong communication skills and experience in customer and client service • Must have strong experience in the areas of staff development and direction • training • quality assurance • active/effective listening and document preparation
🏖️ Benefits
• Paradigm offers medical • dental • vision • life • 401K • PTO • sick days
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