Project Attorneys Supervisor

Job not on LinkedIn

🕒 3 days ago

🏈 Alabama, Arizona, +29 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $36 - $45 / hour

⏳ Contract/Temporary

🟢 Junior

🧑‍💼 Attorney / Lawyer

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Paradigm Information Services, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Technology

Paradigm Information Services, Inc. is an established, certified women-owned staffing firm that specializes in providing staffing solutions for companies in the tech sector. The company identifies and places top talent including content developers, creative designers, engineers, project managers, marketers, and support staff in various technical industries such as microelectronics, legal services, medical devices, information technology, and hardware and software services. Paradigm prides itself on building lasting relationships with both clients and consultants, ensuring ongoing satisfaction and successful placements. Their commitment extends to promoting diversity, equity, and inclusion in the tech community through partnerships and community events.

📋 Description

• Supervise the daily performance of Project Attorneys to ensure a high level of productivity • quality • and customer satisfaction • Provide a positive climate for optimum employee performance • Monitor daily employee performance in relations to accepted call quality standards; instruct and communicate standards to staff • Take action accordingly to ensure adherence and improvement • Listen to and grade select phone calls utilizing a standard Quality Assurance Scorecard; provide feedback to the Project Attorneys and assist the Project Manager in gathering scores and call details for the client • Maintain proficient understanding of company policies and procedures • Analyze team needs based upon predetermined business plan; identify areas of opportunity and recommend specific improvement methods for efficiency and service • Provide continued evaluation of processes and procedures • Ensure team is adhering to their schedule • time entries are accurate • and workforce is utilized appropriately • Act as a liaison between the Project Attorneys • Project Managers • and Client Services management • Ensure communication is established between all parties • Develop and maintain good working relationships with other departments to meet customer and employee needs • Update scripting/procedure changes in our knowledge base as needed • Support Project Manager as needed with project tasks either directly or through delegation • Support customers and claimants directly through phone interactions

🎯 Requirements

• Bachelor’s degree in Communications • Business Management • or Human Resources • Legal field experience preferred but not required (could be substituted by relevant job experience) • Strong communication skills and experience in customer and client service • Must have strong experience in the areas of staff development and direction • training • quality assurance • active/effective listening and document preparation

🏖️ Benefits

• Paradigm offers medical • dental • vision • life • 401K • PTO • sick days