Senior Forward Deployed Engineer

🕒 January 14

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Parloa

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 Series B on 2024-04

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

📋 Description

• Own deployment engineering projects: Lead the technical execution (incl. product engineering) of Parloa’s deployments inside large, complex enterprise environments • Design for scale and resilience: Architect deployment solutions that meet enterprise-grade requirements for performance, reliability, and security • Engineer solutions where none exist: Build custom extensions, integrations, and configurations to close product gaps and meet enterprise requirements • Work across systems & stacks: Operate at the intersection of backend engineering, DevOps, and data engineering to ensure seamless delivery • Partner with enterprise teams: Collaborate directly with customer engineering organizations to overcome constraints and deliver measurable outcomes • Guide and mentor others: Collaborate with and provide technical guidance to more junior in-field engineers • Influence at senior levels: Engage with enterprise architects and senior technical stakeholders, discussing solutions and architectures in depth to ensure alignment and credibility • Debug under pressure: Rapidly unblock issues in mission-critical environments and ensure customer success. • Shape the product: Act as the feedback loop between the field and our core engineering teams - turning deployment learnings into platform evolution • Deliver long-term impact: Work closely with Deployment Strategists to ensure scalable architectures and durable customer value

🎯 Requirements

• 7+ years of professional experience in software engineering, systems integration, DevOps, or data engineering roles with direct customer impact • Proven track record of leading deep technical deployments and integrations in large-scale enterprise environments • Strong technical depth across backend engineering, infrastructure-as-code, Kubernetes/cloud platforms, APIs, and databases - with proven experience in systems design and the ability to go hands-on in production systems • Ability to operate independently in ambiguous, high-responsibility settings, especially when deploying live to enterprise systems • A builder’s mindset with bias for action, creativity under pressure, and an obsession with making things work in the real world • Degree in Computer Science, Engineering, or related technical field • Strong plus: Experience building or integrating AI/LLM-powered systems (e.g., embedding agent workflows, vector databases, prompt orchestration)

🏖️ Benefits

• The opportunity to join a rapidly growing Conversational AI startup with offices in Berlin, New York, and Munich. • Experience an immersive company onboarding experience, where you’ll have the chance to delve into the Parloa product and immerse yourself in our dynamic company culture. • Hybrid work environment - we believe in hiring the best talent, no matter where they are based. However, we love to build real connections and want to welcome everyone in the office on certain days. • Attractive compensation package with equity. • Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth. • Flexible working hours, Unlimited PTO and travel opportunities. • Regular team events, game nights, and other social activities. • A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.