Customer Success Operations Lead

Job not on LinkedIn

🔥 2 minutes ago

🌵 Arizona, Colorado, +19 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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PDQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

SaaS • Enterprise • Productivity

PDQ is a company that provides IT management tools designed to simplify and streamline device management for sysadmins. Their product suite includes PDQ Connect, PDQ Deploy, PDQ Inventory, PDQ Detect, SimpleMDM, and SmartDeploy. These tools cover a range of IT tasks from desktop and patch management to software inventory and remote device management. PDQ's solutions are designed to be scalable for various sectors, including education, finance, manufacturing, nonprofit, and government. They focus on automating deployments, ensuring device security through vulnerability scanning, and enhancing efficiency for IT professionals.

📋 Description

• Serve as the primary operational partner and strategist for the Customer Success and Solutions (CS) organization • Take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond • Collaborate with CS leadership and frontline managers to build trust in operational processes • Build dashboards on key CS metrics (customer health, churn, expansions) • Own CS operational initiatives end-to-end, turning strategy into executable plans • Act as the primary liaison between CS and Business Systems, translating technical requirements into practical solutions

🎯 Requirements

• Proven track record in Customer Success Operations, Sales Operations, Revenue Operations, or a closely related ops role • Strong analytical skills with the ability to turn data into actionable recommendations and business cases • Strong project management experience, comfortable proposing, juggling, and completing multiple cross-functional projects in tandem • Technically savvy, with hands-on expertise in CRMs (Salesforce preferred) and CS platforms (e.g. Zendesk) • Excellent communication skills, able to bridge the gap between technical teams and leadership • Experience in a SaaS or subscription-based business model (Nice to Have) • Familiarity with BI or data visualization tools (e.g. Looker, Tableau) (Nice to Have) • Experience with customer journey mapping or lifecycle program design (Nice to Have)

🏖️ Benefits

• 4-Day Work Week • Equity Participation • 100% Premium Coverage for medical, dental and vision for you and your dependents • 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance • Company Match of the first 6% of your employee deferrals • Flexible Paid Time Off Policy that treats you like the adult that you are • Health Savings Account (HSA) and wellness incentives • Quarterly Company Values Award (team member nominated)