Customer Success Operations – Contract

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🗽 New York, Massachusetts, +1 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $50 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Pearl Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💸 Finance

💰 $18M Series A on 2021-09

Healthcare Insurance • SaaS • Finance

Pearl Health is a company dedicated to transforming primary care through value-based models. Their mission is to democratize access to value in healthcare, emphasizing quality care that rewards providers for improving patient health outcomes. Pearl Health offers data-driven insights, technology solutions, and hands-on support to primary care providers, helping them improve patient outcomes, reduce costs, and enhance their practice operations. Through strategic partnerships and their innovative Pearl Platform, they empower care providers to focus on patient care while stabilizing finances and sharing in the savings generated from quality care.

📋 Description

• Upload legal contracts into Ironclad, manage version control, and ensure accuracy of data • Facilitate contract execution, monitor signature status, and provide visibility into contracting pipeline health. • Conduct audits of executed agreements to validate deal terms, metadata mapping, and compliance with internal contracting standards. • Run pricing of deals through Pearlsights, our internal tool for underwriting, and propose the best option for specific clients • Contribute to final provider roster submission processes, including roster uploads, metadata validation, TIN/track allocation and pricing coordination, quality control, final allocation management in RMS (Pearl's internal roster management system), and client roster attestations. • Ensure final deal terms are accurately reflected in contracts and related reporting systems. • Track submission milestones, surface risks, and ensure all provider roster and contracting requirements are completed on time.

🎯 Requirements

• 2-3 years of experience in operations, customer success operations, revenue operations, business operations, consulting, or related functions • Experience working cross-functionally across operational, commercial, and technical teams • Strong coordination instincts — you know how to keep multiple work streams moving simultaneously and surface the right issues to the right people • Clear written communicator; comfortable drafting escalation summaries, status updates, and stakeholder-facing notes • Comfortable operating in a fast-moving environment with seasonal urgency.

🏖️ Benefits

• Duration: This is a contract role up to 40 hours per week ending October 30, 2026. • Hourly Range: $50 per hour • *Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.