Customer Service Specialist – Faculty Support

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $57k - $67k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

📚 Education

🛍️ eCommerce

☁️ SaaS

Education • eCommerce • SaaS

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Join a team responsible for providing the highest level of faculty support to Pearson educators. • Aid the Faculty Support agents, coaching them, and taking escalations that require expert help. • Proactively checking in with top adoptions and engaging with at-risk adoptions that need added support. • Handle course builds and guidance for accounts requiring a higher service level. • Support the agents, assist with special adoptions, or run instructor onboarding sessions. • Work the 11am - 8pm ET shift, with additional hours during peak volume periods.

🎯 Requirements

• Bachelor's degree and/or 2+ years of experience in supporting faculty onboarding/set up with technology • Excellent written and verbal communication skills. • Curiosity, creative thinking, analytical skills, and the ability to explore alternative solutions to problems. • Excellent organizational and time management skills with the ability to meet multiple deadlines. • Knowledge of educational technology and the ability to learn, and stay up to date with new technology. • Ability to learn and actively seek new skills, sharing these with your team. • Highly motivated, energetic, and collaborative personality. • Ability to work with cross-functional/cross-company teams to resolve faculty needs quickly. • Demonstrated leadership through personal responsibility, accountability, and teamwork. • Flexibility to schedule changes or additional coverage, particularly during peak periods. • Reliable attendance and punctuality are critical to successful performance in this role.

🏖️ Benefits

• Compensation at Pearson is influenced by factors including skill set, experience, and location. • This position is eligible for Pearson’s annual incentive program.