Director of Training – Content

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Personified

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

📋 Compliance

Cybersecurity • IT Administration • Compliance

Personified is a tech company providing mission-critical support for clients in complex political environments. With a focus on cybersecurity and IT operations, they integrate robust technology and security programs to safeguard their clients' infrastructure. Their team, comprising political IT veterans, prioritizes swift and effective responses to various cybersecurity threats, ensuring that their clients' operations run efficiently and securely. Personified is dedicated to building an inclusive workplace and values diverse perspectives in their approach to technology and security solutions.

📋 Description

• Develop and maintain reusable training deck templates; customize per-client for environment, security context, and audience technical level prior to each engagement. • Host and co-present client AI workshops and security trainings alongside Personified team members. • Update and maintain training materials for usability-focused topics, including 1Password, data retention, and various AI tools. • Adapt content and presentation style to suit a variety of audiences and technical comfort levels. • Create original content and curricula that scale: live session decks, written guides, recorded sessions, and structured onboarding. • Mentor team members across departments as they take on new responsibilities in security and training, building internal capability and confidence over time. • Collaborate with internal stakeholders to ensure training materials reflect current best practices and client environments. • Write documentation that a successor or new team member could pick up and use without your help. • Partner with Client Support, IT Operations, and Engineering leads to ensure training reflects how the team actually works and what clients actually need. • Track training outcomes and iterate; measure what's landing and adjust accordingly. • Serve as Personified's internal subject matter expert on training, AI adoption, and security awareness, helping staff build confidence and capability over time. • Collaborate with marketing and partnership teams to share these messages externally to help bring in new clients, and engage a wider audience.

🎯 Requirements

• 8+ years of experience in IT, cybersecurity, or client-facing training and education, including experience leading or owning a training program or function. • Proven ability to translate complex technical or security concepts into clear, accessible content for non-technical audiences. • Strong content-creation skills: able to design and produce original training decks, guides, and learning resources from scratch. • Strong presentation and facilitation skills: confident leading live client training and adapting style to different audiences. • Experience mentoring or coaching colleagues, ideally across functions as they take on new security and training responsibilities. • Strong Google Workspace skills (Slides, Sheets, Docs, Meet); familiarity with usability and security tools such as 1Password, passkeys, Microsoft, and Slack. • Demonstrated customer service mindset and comfort in a remote, fast-paced environment. • Prior experience supporting progressive, nonprofit, or mission-driven clients is a plus.

🏖️ Benefits

• Remote work environment • Competitive pay • Healthcare packages contributed to by Personified • Optional 401K matched by Personified • Cell phone stipend • Annual learning & development stipend