Enrollment Specialist – Part-Time

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $21 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

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Phamily

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare Insurance • SaaS

Phamily is an industry-leading in-house Chronic Care Management (CCM) and Proactive Care platform. The company supports health systems and medical groups nationwide by launching scalable in-house CCM service lines. This enables proactive patient support between visits and delivers sustainable monthly reimbursement without the need for outsourcing. Phamily is known for its cutting-edge technology that improves patient wellness, delivers superior preventative care, and maximizes organizational sustainability. The platform documents care management seamlessly and provides smart care plan templates. Catering to 20+ specialties across 33 states, Phamily enhances patient experience with high engagement rates and reduces hospitalizations significantly. With Phamily, organizations can manage 500 patients per full-time clinical worker, generating substantial revenue and profit.

📋 Description

• Conduct high-volume inbound and outbound patient outreach through phone to educate, engage, support, and enroll eligible patients. • Explain the purpose, benefits, and value of care management programs in a clear, accurate, and patient-friendly manner. • Build rapport with patients while professionally addressing questions, concerns, and enrollment objections to encourage participation. • Manage the Scheduling inbox by responding to patient inquiries, triaging requests, routing clinical concerns, and ensuring timely follow-up in accordance with established workflows. • Accurately document patient interactions, outreach attempts, enrollment outcomes, and other required information in a timely manner. • Collaborate with client care teams, providers, and internal partners to ensure a seamless patient experience and continuity of care. • Follow established outreach workflows, scripts, quality standards, and compliance requirements while adapting conversations to meet individual patient needs. • Identify and escalate patient concerns, engagement barriers, and operational issues while effectively managing competing priorities and contributing to process improvements that support enrollment success.

🎯 Requirements

• Excellent written and verbal communication skills, especially over the phone. • Ability to perform high-volume, high-quality patient outreach with professionalism and consistency. • Call center experience and strong telephone etiquette. • Friendly, personable, and self-motivated approach with a passion for helping others, particularly patients with chronic conditions or ongoing care needs. • Strong organizational skills, attention to detail, and commitment to accurate record-keeping. • Comfort using technology and web-based tools, with reliable internet access and use of a personal laptop and smartphone. • Experience in sales, outreach, or upselling products and services. • Experience working in healthcare, care coordination, patient engagement, or a startup environment.

🏖️ Benefits

• NONE