Director, E-Commerce Operations – Sleep and Respiratory Care

🕒 May 9

🇺🇸 United States – Remote

💵 $145k - $290k / year

⏰ Full Time

🔴 Lead

🛍️ E-commerce

🦅 H1B Visa Sponsor

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Philips

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

Healthcare Insurance • Biotechnology • Medical Devices

Philips is a global health technology company committed to improving people's health and well-being through meaningful innovation. They focus on various domains including personal health, diagnosis and treatment, and connected care, striving to provide advanced technologies and solutions that enhance health outcomes for individuals and healthcare providers alike.

📋 Description

• Manage the entire online sales ecosystem, focusing on strategy, platform management, digital marketing, data analysis, and cross-functional collaboration to drive online revenue and customer satisfaction. • Oversee website development, optimize user experience (UX), manage digital campaigns, control inventory/logistics, analyze KPIs, and integrate tech (like ERP/WMS) with marketing, IT, and supply chain for seamless operations from browse to fulfillment. • Develop and execute comprehensive e-commerce strategies, set goals, analyze trends, and explore new sales channels. • Oversee the e-commerce platform (website, mobile) ensuring functionality, performance, and seamless integration with other systems. • Implement strategies to increase traffic, conversion rates, and customer engagement. • Manage day-to-day operations including order processing, inventory management, logistics, and third-party relationships. • Monitor KPIs, analyze performance data, and use insights to identify trends and opportunities for improvement. • Continuously enhance the customer journey, ensuring a seamless, personalized, and satisfying experience. • Work closely with Marketing, IT, Product, Supply Chain, and Customer Service to align digital efforts with overall business goals. • Evaluate and implement new technologies to stay competitive.

🎯 Requirements

• 8+ years of experience with Bachelor's OR Minimum 6 years of experience with Master's in areas such as Sales Strategy, Business Development, E-commerce, Sales Operations, Marketing technology, Healthcare, MedTech or equivalent. • Experience driving E-Commerce Strategy, building or scaling e‑commerce in large, complex organizations • Well-versed with Go-to-market planning, segmentation and targeting • Proven e‑commerce / digital commerce leadership • Experience working in regulated industries • Familiarity with healthcare or medtech is helpful

🏖️ Benefits

• generous PTO • 401k (up to 7% match) • HSA (with company contribution) • stock purchase plan • education reimbursement