Client Strategy – Operations Manager

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🕒 May 21

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Pivotal Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤝 B2B

💰 Pre seed on 2024-01

Healthcare Insurance • SaaS • B2B

Pivotal Health is a healthcare technology company that provides the industry’s only full-service Independent Dispute Resolution (IDR) platform, combining software, data, and white-glove services to help providers secure fair reimbursement from payers. Their scalable, integrated SaaS platform automates IDR workflows, connects with major revenue cycle management systems, and manages eligibility, submissions, and appeals on behalf of provider organizations. Pivotal Health serves hospitals and specialty practices with a results-driven, outcome-aligned business model (paid after client success) and emphasizes transparency, high client retention, and measurable revenue recovery.

📋 Description

• Own end-to-end client operations for a portfolio of large health system and hospital clients • Work closely with implementations teams to ensure continued implementation quality • Use Metabase, BigQuery, and internal reporting tools to turn operational signal into client-facing strategy • Serve as a credible strategic counterpart to our Client Success team partners and clients • Partner cross-functionally on IDR strategy and payer compliance work • Mentor analysts on the team and contribute to playbooks

🎯 Requirements

• 4–6 years in a client-facing operations, strategy, or analytics role such as Client Strategy & Operations, Implementation, or Account Management • Direct experience working with or inside large health systems and hospitals • Strong SQL fluency, with comfort in BigQuery and dashboarding tools like Metabase, Looker, or Tableau • Exceptional communication and presentation skills • Strategic and proactive mindset, with proven ability to manage high-value accounts • Demonstrated success leading cross-functional initiatives and complex client implementations • Experienced mentor and team contributor who thrives in high-growth, fast-paced environments

🏖️ Benefits

• Competitive compensation, including equity • Full health, dental, and vision coverage • Retirement savings plan through 401(k) • Flexible time off • Opportunities for company-wide connection and events