Call Center Manager – Medical Aesthetics

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🕒 3 days ago

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PLACEM!NT

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🎯 Recruiter

🤝 B2B

🧘 Wellness

Recruitment • B2B • Wellness

PLACEM! NT is a bold, people-first recruiting firm that specializes in matching leadership and mid-to-senior level talent with spa & wellness brands, high-growth franchises, multi-location businesses, and corporate HQs. They offer full-service placement projects, strategy sessions, and search partnerships, using a structured, data-driven approach combined with white-glove candidate experience and creative sourcing. PLACEM! NT focuses on leadership placement (General Managers, Spa Directors, corporate roles $80k+), role clarity, and candidate experience optimization to build long-term relationships rather than simply fill roles.

📋 Description

• Build and manage call center operations using RingCentral and Go High Level CRM from the ground up. • Hire, onboard, and coach call center specialists; hold them accountable to individual booking rate, contact quality, and show rate KPIs. • Develop call scripts, objection-handling frameworks, and patient intake protocols for a med spa and wellness environment. • Monitor speed-to-lead and contact rate daily; identify funnel gaps and close them before they compound. • Report weekly to corporate leadership on pipeline health, team performance, and conversion trends.

🎯 Requirements

• 3+ years managing a call center, patient scheduling team, or high-volume phone-based team in a healthcare, wellness, dental, aesthetics, or weight loss setting. • Documented KPI ownership: booking rate, speed to lead, show rate, or average call duration, with at least one metric showing measurable improvement you drove directly. • CRM proficiency: Go High Level strongly preferred; HubSpot, Salesforce, Zoho CRM, or any healthcare-specific equivalent accepted. • VoIP telephony experience, specifically with call reporting and queue management features; RingCentral preferred. • Remote-native work style with home internet of 100 Mbps or faster.

🏖️ Benefits

• You build it. This is not a seat in someone else’s established center. You set the standards, create the playbook, and grow the team. • Clear scale path. The program launches at corporate pilot locations and expands to underperforming franchise locations as results prove out. The Manager’s scope grows with it. • Corporate-level access. You report directly to 4Ever Young corporate leadership and have a direct line to the metrics that drive patient acquisition across the network. • Fully remote. No commute, no desk, no office. Your output is your work product.