Operations Manager – Trust Operations

🕒 June 4

🏢🏡 Cleveland – Hybrid

💵 $57.8k - $105.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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PNC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1845

💸 Finance

🏦 Banking

👥 HR Tech

Finance • Banking • HR Tech

PNC is a diversified financial services firm that is committed to fostering an inclusive and accessible workplace. It offers a vibrant culture where employees can thrive, recognizing the importance of diversity and community involvement. PNC is dedicated to providing a supportive environment for career growth, and offers various opportunities for students, graduates, and veterans. It has been nationally recognized for its commitment to gender and disability equality and for being a top employer. PNC provides equal opportunities to all qualified individuals and ensures compliance with employment laws.

📋 Description

• oversee the setup and processing of asset transfer service requests, ensuring accuracy based on client instructions, transfer of cash and assets, and required verifications • ensure operational controls and procedures are followed to support accurate, compliant, and timely asset transfers • monitor team workflow and capacity to ensure work is distributed evenly and service level expectations are met • actively support the team by resolving escalations, identifying root causes, and implementing process improvements • partner with internal stakeholders to address issues impacting asset transfer processing and client experience • conduct regular career development conversations, coaching, and performance feedback with team members • manage performance, including handling escalations and administering corrective actions as needed • foster a collaborative, inclusive, and results-driven team environment.

🎯 Requirements

• demonstrated strength in critical thinking and high-level problem solving • experience managing operational workflows in a regulated, high-volume environment (financial services experience strongly preferred) • proven ability to lead, develop, and engage teams while driving consistent execution • strong attention to detail with the ability to balance risk management and service delivery • typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required • in lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

🏖️ Benefits

• medical/prescription drug coverage (with a Health Savings Account feature) • dental and vision options • employee and spouse/child life insurance • short and long-term disability protection • 401(k) with PNC match • pension and stock purchase plans • dependent care reimbursement account • back-up child/elder care • adoption, surrogacy, and doula reimbursement • educational assistance, including select programs fully paid • a robust wellness program with financial incentives • maternity and/or parental leave • up to 11 paid holidays each year • 9 occasional absence days each year, unless otherwise required by law • between 15 to 25 vacation days each year, depending on career level; and years of service.