Account Specialist

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Point C

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

📋 Compliance

🤝 B2B

Healthcare Insurance • Compliance • B2B

Point C is a trusted health benefits partner that delivers meaningful solutions for brokers and their self-funded clients. The company specializes in administering benefit plans, managing medical costs effectively, and ensuring a high-value experience for members. With a focus on vendor integration and data-driven insights, Point C aims to simplify the benefit process while providing access to quality care and innovative mobile tools for its clients and their employees.

📋 Description

• Serve as a key support for clients in partnership with Client Services team members to support business retention. • Provide administrative support to the Client Services team to ensure successful delivery of client service commitments. • Prepare and run client-specific reports as needed to support account management activities. • Collaborate with internal Point C teams and TPA partners to research and respond to client inquiries in a timely manner. • Facilitate the resolution of client concerns by coordinating across departments and ensuring follow-up. • Participate in client-facing activities such as benefit fairs, employee meetings, and enrollment presentations.

🎯 Requirements

• Bachelor’s degree or equivalent related experience • Minimum 3 years of experience in a TPA, insurance, or related employee benefits environment • Strong knowledge of self-funded health plans and employee benefit programs • Familiarity with benefit-related federal regulations, including ERISA, COBRA, HIPAA, and ACA • Excellent written and verbal communication skills • Exceptional organizational skills with strong attention to detail • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook • Strong analytical, problem-solving, and decision-making skills • Ability to comprehend complex information and follow instructions • Effective time management with the ability to meet deadlines and manage multiple priorities • Ability to interact confidently with senior executives and clients • Self-motivated, accountable, and proactive in driving projects to completion

🏖️ Benefits

• Comprehensive medical, dental, vision, and life insurance coverage • 401(k) retirement plan with employer match • Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) • Paid time off (PTO) and disability leave • Employee Assistance Program (EAP)