Customer Success Manager, Physician Groups

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $98k - $106k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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PointClickCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Secondary Market on 2022-03

Healthcare Insurance • SaaS • Enterprise

PointClickCare is a cloud-based software provider focused on improving care collaboration and financial health in the healthcare industry. The company offers a comprehensive platform that connects care teams with important data, allowing for seamless care transitions and better patient outcomes. By streamlining operations for skilled nursing facilities, senior living communities, and other healthcare providers, PointClickCare helps reduce inefficiencies, manage medication orders, ensure compliance, and improve financial performance. PointClickCare also fosters innovation and quality improvements in healthcare through integrated care coordination and actionable insights across data silos.

📋 Description

• Reporting to the Director, Customer Success, the Customer Success Manager – Senior Living is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. • The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. • This position can work remotely and will travel to various client locations as required. • Travel Requirement - 50%

🎯 Requirements

• You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations. • Experience in a customer-facing role within a Saas/tech company • Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in senior living/housing managing a book of business, primarily focused on top-tier customers. • Proven track record of sustaining and growing complex relationships. • Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments. • Proficient communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success. • Proven proficiency in data analysis including interpreting and translating results. • Bachelor’s degree in a relevant field or equivalent practical experience • Be a self-starter with a positive attitude, strong leadership abilities, and collaborative working style. • Experience using a CRM tool (Salesforce and/or Gainsight)

🏖️ Benefits

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!