Bilingual Intake Coordinator – English/Spanish

🔥 1 hour ago

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Positive Development

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

👥 B2C

Healthcare • B2C

Positive Development is a provider of play-based, family-focused developmental therapy for autistic children. Their model emphasizes in-home, relational and play-centered interventions that integrate parents as partners, with 1:1 parent support and clinical expert consultations. The company markets outcomes such as improvements in communication, social engagement, emotional regulation and daily living skills — often within months — and notes coverage by most major insurers. Services include diagnostics, care teams, and expert services aimed at empowering families and promoting long-term functional development.

📋 Description

• Manage the intake process for incoming clients, including referral review, documentation collection, eligibility verification, system entry, and scheduling of initial services. • Process large volumes of referrals with a high degree of accuracy, prioritization, and timeliness. • Maintain a professional, supportive, and informed communication style with families, caregivers, and referring providers. • Ensure all regulatory, clinical, and operational documentation requirements are met before client’s services begin. • Accurately track client onboarding status, follow-ups, and outstanding needs across multiple platforms. • Collaborate with other team members to ensure smooth handoffs and readiness for ongoing services. • Provide clear expectations and guidance throughout the onboarding journey. • Deliver consistent, high-quality communication across phone, email, and system messages. • Support families in navigating paperwork, insurance requirements, and pre-service tasks. • Escalate complex or sensitive client needs to the Director of Client Engagement or Clinical leadership as appropriate. • Maintain exceptional data quality across CRM, intake systems, and operational tracking tools. • Conduct regular reviews of intake information to ensure completeness, accuracy, and compliance. • Identify workflow inconsistencies or delays and surface opportunities for improvement. • Adhere to established turnaround times for referral processing, documentation completion, and client response times. • Partner with Inbound Engagement, Central Scheduling, and Clinical teams to facilitate smooth onboarding flows. • Communicate proactively with internal stakeholders regarding client readiness, potential barriers, and caseload priorities. • Support cross-functional initiatives aimed at reducing onboarding delays and improving overall client engagement.

🎯 Requirements

• 3+ years of experience in healthcare, behavioral health, developmental services, care coordination, or a similar high-volume service environment. • Experience working within large, multi-site systems or complex operational environments. • Demonstrated success managing high caseloads, competing priorities, and rapid turnaround expectations. • Strong understanding of healthcare intake processes, insurance workflows, and documentation requirements. • Excellent verbal and written communication skills; ability to communicate with empathy, professionalism, and clarity. • High proficiency with CRM platforms, intake systems, and workflow management tools. • Strong organizational skills with keen attention to detail and accuracy. • Bilingual proficiency is preferred.