Agent Support Representative

🔥 0 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🥔 Idaho – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Precoa

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Precoa is an AI-enhanced online form, survey, and engagement platform that helps organizations design interactive forms, collect and act on contact data, and automate workflows. The product emphasizes AI-assisted form building, analytics and reporting, integrations with other business apps, templates for common use cases (lead gen, registration, HR), and enterprise-grade features for larger teams. It’s positioned as a SaaS solution serving marketing, product, HR, and customer success teams.

📋 Description

• Be the go-to support for our field agents • Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans. • Keep critical information accurate and organized • Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed. • Solve problems in real time • Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward. • Collaborate across teams • Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support. • Create a great service experience • Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

🎯 Requirements

• High level of customer service. You enjoy helping people, communicating clearly, and ensuring others have what they need to succeed. • 1–2 years of professional experience in administrative support, customer service, or a related role. An undergraduate degree may substitute for experience. • Strong communication skills. You speak and write clearly, listen carefully, and approach conversations with empathy and professionalism. • Organizational discipline. You can manage multiple tasks at once, prioritize effectively, and maintain accuracy even in a fast-moving environment. • Comfort with workplace technology. Experience with tools such as Microsoft Office, Google Drive, Zoom, ADP, and Salesforce • A collaborative mindset. You work well with direction from multiple teammates and maintain a positive, solutions-focused attitude.

🏖️ Benefits

• Work remotely from home • Residence in the Pacific time zone or willingness to work a later schedule is preferred • Competitive hourly pay plus company bonuses • 18 days of PTO and a minimum of six weeks paid parental leave • Health, Dental, and Vision benefits • 401(k) with company match • $25,000 Life Insurance Policy