Clinical Risk Manager

🔥 14 hours ago

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Prenuvo

WebsiteLinkedInAll Job Openings

51 - 200 employees

💰 Debt Financing on 2022-10

Prenuvo is a fast growing health tech company specializing in whole body diagnostic imaging. We are a global leader in whole body MRI screening with a track record of early detection of cancer and other major health diseases.In an era of reactive and fragmented health screening, Prenuvo is rooted in early detection through cutting-edge imaging technology. Our technology brings together comprehensive scans, AI-augmented analysis, and protocols that have been honed over years of research and practice. Together, Prenuvo’s scans offer unparalleled diagnostic accuracy for you and your doctor.We empower people to make informed decisions about their health by putting comprehensive, consistent, and detailed scans in your hands. Simply put, we offer you a window into your own body.Prenuvo is one of the first scans to use artificial intelligence to build consistent, reliable, and standardized reports for the radiologists interpreting your scans.We provide faster, easier access to the clinically-significant insights needed to make more informed health decisions. We do it to help people live longer, better, healthier lives. A more comprehensive picture of your body enables you to feel empowered and advocate for yourself.

📋 Description

• Own the end-to-end management of patient clinical complaints and tickets. Critically assess each situation to determine the appropriate response path and level of escalation. • Make high-level decisions on when to involve legal counsel, clinical directors, radiology teams, or executive leadership, ensuring appropriate organizational alignment on high-stakes issues. • Manage the organization's active engagement with the Patient Safety Organization (PSO), ensuring rigorous adherence to quality privilege principles, systematic documentation within the Patient Safety Evaluation System (PSES), and the consistent protection of privileged safety information. • Conduct comprehensive clinical root-cause analyses and incident investigations to develop and implement proactive risk mitigation strategies. • Serve as the central point of contact for patient inquiries, fostering a balanced dialogue that prioritizes the patient perspective while maintaining objective clinical standards to drive effective and fair resolutions. • Partner with Nurse Practitioners, radiologists, and clinic staff to model and coach on empathetic, transparent communication strategies that facilitate resolution and maintain trust following incidents. • Champion the patient perspective across the organization, ensuring clinical quality improvements are informed by patient feedback and consistently result in safer, clearer, and more satisfying patient experiences. • Document investigation findings, risk assessments, and corrective actions with meticulous accuracy under the direction of legal counsel, maintaining strict confidentiality. • Perform regular chart audits and reviews of Nurse Practitioner consults to identify potential risk vulnerabilities or systemic process gaps. • Analyze complaint and incident data to identify operational trends, presenting actionable reports to management to drive continuous improvement.

🎯 Requirements

• Proven, dedicated experience in clinical risk management within a healthcare setting (experience with outpatient imaging or MRI services is highly valued). 5+ years of experience. • Active Registered Nurse (RN) license or Juris Doctor (JD) required. • Strong background in patient relations, or healthcare conflict resolution, with verifiable skills in de-escalating high-tension situations. • Solid understanding of clinical risk protocols, medical-legal concepts, and frameworks like the Patient Safety and Quality Improvement Act (including PSWP protections). • Exceptional interpersonal, written, and remote communication skills (video conferencing, Slack, Google Suite, and JIRA).

🏖️ Benefits

• An avenue to make a positive impact on people's lives and their health • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member • Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it • We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable! • Prenuvo offers a 401(k) retirement savings plan to eligible employees, allowing team members to make pre-tax contributions toward their retirement. While Prenuvo facilitates access to the plan, the company does not currently offer matching contributions. • We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family