Business Process Consultant, ServiceNow

🕒 April 16

🌲 North Carolina, Michigan, +2 more states – Remote

🌲 North Carolina – Remote 🚗 Michigan – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

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Presidio

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

🏢 Enterprise

Artificial Intelligence • Cybersecurity • Enterprise

Presidio is a global IT solutions and services firm that designs, implements, and manages agile, secure digital platforms to help enterprise customers accelerate digital transformation. Its offerings include cloud migration and modern platforms, managed services, AI and data analytics (including agentic and private AI), cybersecurity, networking, collaboration, and lifecycle/finops and procurement/consumption financing. Presidio serves regulated and enterprise sectors such as healthcare, media & entertainment, finance, public sector and utilities.

📋 Description

• Act as a liaison between the customer and the technical team through the deployment of a Contender Solutions project in ServiceNow • Work with the Project Manager (PM) and Solution Architect (SA) to guide the client to decisions that provide value for their business while adhering to industry and Contender best practices • Understand and explain industry and ServiceNow best practices • Assist in the implementation of delivery projects, including: • Conducting demos and working sessions with the client • Gathering requirements from the client • Identifying gaps or weaknesses in customer processes • Drafting Agile stories from business requirements • Supporting User Acceptance Testing (UAT) • Supporting Organizational Change Management (OCM)

🎯 Requirements

• Bachelor's degree or the equivalent work experience and/or military experience • 4-6 years' experience as a Business Process Consultant or Business Analyst • Experience gathering business requirements for ServiceNow configuration • Experience explaining ServiceNow solutions to business stakeholders • Experience with the ITIL framework • Experience with Agile methodology (including story refinement, testing, and scrum) • Strong interpersonal and communications skills • Experience with ServiceNow as an administrator • ServiceNow System Admin Certification • Ability to travel 10%

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities