Field Service Engineer – Ultrasound

🔥 12 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Probo Medical

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Probo Medical is a global provider of diagnostic medical imaging equipment, parts, refurbishing, rentals, repair, training and related services. The company supplies new and refurbished ultrasound, MRI, CT, X-ray, nuclear medicine/PET systems and monitoring devices, performs ISO 13485-certified repairs and refurbishing with warranties, and offers equipment financing, rentals, field service, and training to hospitals, clinics, imaging centers and veterinary customers.

📋 Description

• Responsible for analyzing, installation, maintenance, troubleshooting, repair, and calibration of diagnostic ultrasound imaging systems, utilizing established electronic tests and measurement equipment and techniques. • Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. • Installs the actual units and conducts the needed customer in-house product and unit training. • Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards. • Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. • Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. • Interacts with clinical staff on a regular basis to ensure needs are being met. • Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. • Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. • Tracks and records all installation information as necessary. • Responsible for working knowledge of current Service Software. • Responds to Support Services when calls are dispatched. • Schedules with customers for appropriate service response times to meet contractual obligations. • Completes service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department. • Completes Expense reports and submitting them within the established guidelines of the department. • Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. • Fills out return parts tags on used and unused parts. • Maintains shipping records of returned parts. • Responsible for keeping the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems. • Accountable for assisting with retention and growth of contract and Time and Materials (T&M) revenue for areas of responsibility. • Follows the service escalation process WI-FS-7.5.1.3.3-003. • Ability to work evenings and weekends as required. • Follows all pertinent requirements to meet ISO13485 certification as pertains to Field Service Engineers. • Participates in both internal and external educational programs through professional associations, technical training courses, and seminars to develop and maintain the required current technical aptitude. • Must maintain currency with imaging technology and networking technology. • Lifts, carries and/or pushes/pulls various items (bags, boxes, cart, etc. of up to 100 lbs) while utilizing proper technique. • Provide on-call service coverage on a rotating basis, as needed.

🎯 Requirements

• Degree in electronics, biomedical engineering, biomedical technology, electrical engineering or equivalent. • Five years' plus experience servicing equipment; Ultrasound equipment. • Previous mechanical, electronics, or electrical work experience, either in a field service or hospital-based setting, is required. • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. • Experience troubleshooting and responding to customer concerns. • Solid computer skills, including working knowledge of Microsoft Office, software operating systems, and network technology. • Previous experience interfacing with both internal team members and external customers as a part of a solution-based service process. • Familiarity with the use of common electronic test equipment including Digital Multi-Meters and safety analyzers. • Previous experience with or ability to interpret schematics, wiring diagrams, illustrated parts diagrams and technical manuals of biomedical and imaging instrumentation. • Ability to travel, up to 80% of the time. • Ability to operate an automobile. • Valid driver’s license, good driving record and must be able to pass a motor vehicle record check. • Adherence to certification/credentialing as required by the Customer in connection with admission into its facilities to perform job duties.