Customer Success Manager

🕒 May 12

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Property Leads

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

🏠 Real Estate

🤝 B2B

Real Estate • Marketing • B2B

Property Leads is a company that specializes in generating leads for real estate professionals. They provide targeted marketing solutions that help agents and brokers connect with potential clients, streamlining the process of buying and selling properties. Their services are designed to enhance the efficiency and effectiveness of real estate transactions.

📋 Description

• Speak with clients daily via phone, text, and email — especially during high-friction situations • Handle objections, complaints, and frustration with confidence and composure • Perform “reverse sales” turning unhappy clients into retained, long-term customers • Coach investors on how to improve their lead handling, follow-up, and conversion • Build real relationships not just transactions (be someone clients actually like talking to) • Stay active in Facebook groups and community channels to support and engage clients • Respond to inquiries within 30 minutes and drive resolution within 24 hours • Partner with internal teams (sales, refunds, ops) to resolve complex issues • Maintain accurate records of all client interactions in CRM systems

🎯 Requirements

• 2+ years in customer success, account management, or retention-focused roles • Strong verbal communication skills (phone confidence is a must) • Proven ability to handle objections and retain customers • Experience building relationships with clients over time • Highly organized and able to manage multiple conversations simultaneously • Real estate or investor-facing experience is a strong plus.

🏖️ Benefits

• Comprehensive benefits package (Health, Dental, Vision). • 401k with a match • Fast-moving team, low bureaucracy, high ownership • Flexible remote work environment.