Senior Disability Claims Examiner, Concierge Team

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $61.7k - $101.9k / year

⏰ Full Time

🟠 Senior

📋 Claims Specialist

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Prudential Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1875

💸 Finance

🏠 Real Estate

Finance • Insurance • Real Estate

Prudential Financial is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. With a heritage in life insurance and asset management, the company helps individual and institutional customers grow and protect their wealth. Prudential offers a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

📋 Description

• Provide excellent customer service while managing approximately 95 Short-Term Disability (STD) claims. • Oversee a portfolio of complex claims, including those involving co-morbidities, behavioral health issues, and self-reported symptoms.

🎯 Requirements

• 2-3 years of experience in STD is required (FMLA/State Leave experience is preferred). • Proficient in proactive communication through various channels, such as phone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls, to deliver exceptional service. • Energetic and customer-focused, with a proven ability to maintain strong customer relationships. • Confident in communicating with highly skilled and educated claimants in the software industry, especially in challenging situations. • Excellent documentation skills to accurately capture telephone conversations and create clear, concise claim plans. • Ability to understand and interpret complex and non-standard policy and plan provisions. • Strong ability to independently navigate ambiguous situations and adapt quickly when needed. • Excellent organizational and time management skills. • Demonstrated analytical and math skills. • Provide technical direction to other claims personnel as needed. • Strong teamwork skills and the ability to leverage resources to achieve goals.

🏖️ Benefits

• Market competitive base salaries, with a yearly bonus potential at every level. • Medical, dental, vision, life insurance, disability insurance. • Paid Time Off (PTO), and leave of absences, such as parental and military leave. • 401(k) plan with company match (up to 4%). • Company-funded pension plan. • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. • Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. • Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. • Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.