Senior Director, Workforce Optimization

Job not on LinkedIn

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $162.5k - $185k / year

⏰ Full Time

🟠 Senior

👔 Director

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Public Partnerships | PPL

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

Public Partnerships | PPL is a provider of financial management and administrative services that enable self-directed Medicaid long-term care. The company helps eligible Medicaid participants hire and manage caregivers (including family or friends), handles payroll, payments, tax and compliance paperwork, and offers online tools and support to participants, caregivers, and program administrators. PPL partners with state Medicaid agencies and managed care organizations to administer self-directed care programs across multiple states, aiming to simplify program administration and keep people in their homes.

📋 Description

• Build and govern the analytical and coaching infrastructure for Enrollment Operations • Unify productivity, capacity, and quality data into a standardized performance framework • Own staffing and caseload modeling grounded in validated labor data • Lead structured root cause analysis on recurring operational breakdowns • Drive process and efficiency improvements via Operational Excellence function • Design and govern a unified performance and quality framework • Build, validate, and maintain tier-adjusted staffing and caseload models • Own capacity monitoring and early-warning trend analysis across all enrollment programs • Present capacity, performance, and quality trends to VP and executive leadership

🎯 Requirements

• Bachelor’s degree in Business, Operations Management, Industrial Engineering, or a related field preferred • 8+ years of progressive experience in operations, performance management, workforce management, or continuous improvement roles • 3+ years in a people-leadership role, managing analysts or operational excellence staff • Advanced proficiency in root cause analysis methodologies (5 Whys, fishbone/Ishikawa, or equivalent structured problem-solving frameworks) • Strong quantitative and analytical skills, including capacity/staffing modeling, statistical trend analysis, and data validation • Advanced data analysis skills (Excel required; experience with Power BI or equivalent BI/reporting tools strongly preferred) • Strong facilitation and influence skills; proven ability to drive adoption of standards and change without direct line authority over the teams being measured • Excellent written and verbal communication skills, including experience presenting data-driven findings to senior and executive audiences • Change management and continuous improvement expertise (Lean, Six Sigma, or equivalent methodology preferred)

🏖️ Benefits

• 401k Retirement Plan • Medical, Dental and Vision insurance on first day of employment • Generous Paid Time Off • Employee Assistance Program and more