QAD
1001 - 5000 employees
Founded 1979
đ˘ Enterprise
âď¸ SaaS
Enterprise ⢠SaaS ⢠Supply Chain
QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.
FTZ Support Team Lead
đĽ 3 minutes ago
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QAD
1001 - 5000 employees
Founded 1979
đ˘ Enterprise
âď¸ SaaS
Enterprise ⢠SaaS ⢠Supply Chain
QAD is a company specializing in enterprise resource planning and industrial transformation solutions. Their Adaptive Enterprise platform helps businesses optimize processes, align people with technology, and manage critical business challenges. QAD's offerings include software for manufacturing, inventory management, supply chain planning, quality management, and global trade compliance. Their solutions serve a range of industries, including automotive, consumer products, food and beverage, industrial manufacturing, and more. The company focuses on becoming an adaptive enterprise by integrating advanced scheduling and data-driven insights.
đ Description
⢠Serve as the primary FTZ Support Team Lead and Tier 2 escalation point for QAD FTZ software ⢠Intercept and triage complex compliance tickets (e.g., ABI rejections, HTS logic errors, missing MPF calculations) to significantly reduce Engineering escalations ⢠Translate CBP response codes into actionable data fixes for the customer rather than passing them to Development ⢠Manage, mentor, and train our frontline FTZ Support Agents on all aspects of FTZ ICRS utilization ⢠Develop playbooks to empower the team to resolve E214 admission and 7501 entry workflow confusion on the first touch ⢠Partner closely with FTZ Product and Engineering leadership as the internal SME ⢠Serve as the senior technical point of contact for Top FTZ enterprise accounts
đŻ Requirements
⢠2+ years of direct experience in Foreign-Trade Zone (FTZ) operations, preferably administering a zone using QAD FTZ software ⢠Knowledge of how FTZ software interacts and relates to the Automated Commercial Environment (ACE) and the Automated Broker Interface (ABI) ⢠Deep operational understanding and experience in processing FTZ transactions, from CBP Form 214 admissions through shipments from the Zone ⢠Experience with understanding required reporting, CBP, and PGA interaction when operating an FTZ ⢠Strong understanding of how software, specifically FTZ software, uses integration to process transactions ⢠The ability to troubleshoot and review integration files is a strong plus ⢠Previous experience leading or mentoring, ideally in a globally distributed environment ⢠Exceptional stakeholder management skills; ability to confidently navigate high-pressure situations with enterprise FTZ operators and internal executive leadership ⢠Ability to understand how issues should be triaged based on how they affect customerâs operations and compliance
đď¸ Benefits
⢠U.S. benefits package includes medical, dental and vision coverage ⢠A 401(k) plan with company match ⢠Short-term and long-term disability coverage ⢠Life insurance ⢠Paid-time off ⢠Parental leave ⢠Well-being programs
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