NEMT Dispatcher

🔥 13 minutes ago

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Quality Home Care Michigan

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

👥 B2C

🧘 Wellness

B2C • Wellness

Quality Home Care Michigan is a provider of non-medical in-home care services serving families across Oakland, Macomb, and Wayne Counties in Michigan. The company offers personal care assistance, companionship, meal preparation, light housekeeping, and medication logs, with flexible scheduling from 4 to 24 hours and a Family Portal for real-time updates. Caregivers are background-checked, trained, and insured, and the agency emphasizes transparent, compassionate, family-centered support.

📋 Description

• Answer inbound calls using a VoIP system (Dialpad) • Schedule and manage trips in RouteGenie • Dispatch drivers and optimize routes • Handle same-day changes, delays, and problem-solving • Communicate with patients and healthcare facilities • Manage billing and invoicing (insurance and private pay) • Track and follow up on outstanding invoices • Maintain accurate trip and client records

🎯 Requirements

• Experience with NEMT dispatching and scheduling • Experience using RouteGenie or similar software (TripMaster, Modivcare, MTM, etc.) • Experience handling inbound calls professionally • Experience with billing or invoicing • Strong communication and organizational skills • Ability to work independently and manage multiple tasks • Must be fluent in English (spoken and written) • Must have reliable internet and a quiet workspace

🏖️ Benefits

• Flexible work arrangements • Work during U.S. business hours