Rapid7
1001 - 5000 employees
Founded 2000
🔒 Cybersecurity
Cybersecurity
Rapid7 is a cybersecurity company that provides a range of solutions designed to secure cloud, identity, and endpoint products. The company's Command Platform utilizes artificial intelligence to offer deep insights into cybersecurity threats and vulnerabilities. Rapid7's offerings include Managed XDR for continuous monitoring, detection, and incident response, as well as tools for attack surface management, vulnerability management, and threat intelligence. The company is known for its open-source projects like Metasploit and Velociraptor, which aid in vulnerability research and enhancing cybersecurity frameworks. Rapid7 also emphasizes community and culture, contributing to diversity, equity, and inclusion, and engages in public policy advocacy to strengthen cybersecurity on a broader scale. They serve over 11,000 global companies and deliver expert analysis on attack trends and emergent threats through Rapid7 Labs.
Senior Director, Customer Success
Job not on LinkedIn
🕒 April 7
🇺🇸 United States – Remote
💵 $189.6k - $256.5k / year
⏰ Full Time
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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Rapid7
1001 - 5000 employees
Founded 2000
🔒 Cybersecurity
Cybersecurity
Rapid7 is a cybersecurity company that provides a range of solutions designed to secure cloud, identity, and endpoint products. The company's Command Platform utilizes artificial intelligence to offer deep insights into cybersecurity threats and vulnerabilities. Rapid7's offerings include Managed XDR for continuous monitoring, detection, and incident response, as well as tools for attack surface management, vulnerability management, and threat intelligence. The company is known for its open-source projects like Metasploit and Velociraptor, which aid in vulnerability research and enhancing cybersecurity frameworks. Rapid7 also emphasizes community and culture, contributing to diversity, equity, and inclusion, and engages in public policy advocacy to strengthen cybersecurity on a broader scale. They serve over 11,000 global companies and deliver expert analysis on attack trends and emergent threats through Rapid7 Labs.
📋 Description
• Design and execute a customer relationship strategy focused on driving high retention • Lead a high-performing team of Customer Success Managers • Translate customer insights into scalable methodologies • Drive key performance indicators including gross and net revenue retention • Implement scalable processes, dashboards, and reporting cadences • Partner with Sales, Product, and Support to influence process improvements • Provide hands-on leadership in complex account scenarios • Develop repeatable, consultative methodologies for CSMs
🎯 Requirements
• 10-15 years of experience in B2B client-facing roles • At least 5+ years specifically leading and developing managers or senior-level CSMs • Proven track record of owning and driving retention, expansion, and adoption metrics • Strong experience handling complex commercial negotiations and high-level customer escalations • Demonstrated ability to design scalable lifecycle frameworks and leverage CRM/CSM platforms • Excellent cross-functional collaboration skills
🏖️ Benefits
• Health insurance • 401(k) matching • Paid time off • Professional development • Flexible work arrangements • Remote work options
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