Customer Success Manager I, Sales

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $23 - $39 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🤑 Sales

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

🤝 B2B

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Real Estate • SaaS • B2B

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Own the full customer lifecycle for a high-volume portfolio, including post-onboarding support, adoption, value realization, and retention. • Build relationships with business owners and decision-makers to understand goals and align Buildium solutions accordingly. • Conduct customer calls and strategic check-ins to drive engagement and deepen product usage. • Design and execute scalable outreach programs, including email cadences and educational content. • Monitor customer health and proactively address risks through targeted interventions. • Identify opportunities for expansion and increased product adoption within accounts. • Analyze customer data and trends to inform engagement strategies and prioritization. • Collaborate cross-functionally with Product, Support, Marketing, and Sales to improve customer outcomes. • Maintain accurate CRM records and contribute to process improvements across the team.

🎯 Requirements

• Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software is required. • Proven experience working with small business owners or senior decision-makers. • Strong understanding of SaaS customer lifecycle and value realization. • Ability to manage a high-volume book of business while maintaining ownership of customer outcomes. • Experience conducting consultative conversations and aligning solutions to business goals. • Strong analytical skills with the ability to interpret customer data and trends. • Confidence navigating CRM platforms; Salesforce preferred. • Excellent time management and organizational skills. • Strong written, verbal, and interpersonal communication skills. • Ability to manage customer expectations, objections, and complex conversations. • Highly self-motivated, adaptable, and comfortable with ambiguity. • Technically savvy with Microsoft Office Suite and Google Workspace. • Previous real estate, property management, or similar experience is highly desirable.