Customer Success Account Manager

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Rechat

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏠 Real Estate

☁️ SaaS

🤖 Artificial Intelligence

💰 Series A - Rechat on 2019-06

Real Estate • SaaS • Artificial Intelligence

Rechat is a real-estate-focused super app that consolidates CRM, marketing design, transaction/deal management, and AI-powered automation into a single platform for brokerages and agents. It includes a Studio for branded websites, email and social content, a People CRM to manage contacts and leads, Deals for listing and transaction workflows with MLS and e-sign integrations, and Lucy—an AI assistant that drafts communications, creates marketing materials, and responds to voice commands. Rechat is mobile-first, integrates with common real-estate tools (Google, MLS feeds, DocuSign, Realtor. com), and is positioned for brokerage-scale adoption and agent productivity.

📋 Description

• Ensure the timely and successful delivery of Rechat solutions in alignment with customer needs and business objectives • Drive product adoption and engagement by partnering with clients to develop and execute success strategies tailored to their goals • Analyze client use cases and provide best-practice recommendations to optimize product usage, adoption, and return on investment • Serve as a trusted advisor by understanding client workflows, integrations, and data at a high level and translating business needs into product solutions • Manage a high volume of inbound client requests, coordinate internal resources, and proactively anticipate customer needs • Identify risks and opportunities through regular client check-ins and strategic business reviews to strengthen relationships and improve retention • Monitor and report on the progress of all deliverables and initiatives, ensuring deadlines are met and client outcomes are achieved • Ensure consistent execution and measurable success across all assigned accounts • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred • Five or more of relevant professional experience, or an equivalent combination of education and experience • Five or more years of experience in a SaaS Account Manager, Customer Success Manager, or similar client-facing role preferred • Experience working in a fast-paced startup environment and the ability to adapt quickly to changing priorities strongly preferred • Strong understanding of SaaS platforms, CRM systems, marketing technology, or similar tools • Ability to quickly learn new products and stay current on new features and releases • Comfortable discussing workflows, integrations, and data concepts with both technical and non-technical audiences • Strong organizational skills with the ability to manage multiple accounts and priorities effectively • Excellent written and verbal communication skills with a consultative, client-focused approach • Basic understanding of the real estate industry preferred; direct industry experience is a plus

🏖️ Benefits

• Competitive compensation • Fully remote with flexible work/life balance • A diverse, inclusive, and highly collaborative culture • Meaningful work with a product used by real professionals every day • Paid Time Off