Order Management Coordinator

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🤲 Charity

🌍 Social Impact

📚 Education

Charity • Social Impact • Education

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Fulfil routine orders of blood products • Provide good customer service and ensure successful and economic shipment of orders • Provide a positive customer experience and ensure products are delivered on time and in budget • Provide support, development and/or leadership guidance to all volunteers • Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies • Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information • Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers • Determine the most economical method of transportation for hospital shipments • Investigate and resolve hospital shipment problems • Receive and investigate customer concerns and complete customer concerns documentation accurately and on time • Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures

🎯 Requirements

• High School or equivalent required • Minimum one years related experience or equivalent combination of education and related experience required • Progressive experience in a dynamic, multi-task operational environment preferred • Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred • Excellent oral and written communication skills • Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer) • Must have excellent organizational skills, be able to handle multiple priorities effectively • Problem solving and analytical skills • Working knowledge of computers

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition