Salesforce Business Application & Testing Lead

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🌽 Illinois, Iowa, +2 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote ❄️ Minnesota – Remote ⚔️ Virginia – Remote

💵 $100k - $110k / year

⏰ Full Time

🟠 Senior

🌐👩‍💻 Salesforce Developer

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American Red Cross

WebsiteLinkedInAll Job Openings

10,000+ employees

🤲 Charity

🌍 Social Impact

📚 Education

Charity • Social Impact • Education

American Red Cross is a humanitarian organization dedicated to providing relief to those in need, offering services such as disaster relief, blood donation, training in first aid and CPR, and support for military families. Their mission encompasses emergency preparedness, education, and providing assistance to individuals affected by various crises, ensuring a safe and resilient community.

📋 Description

• Support the Salesforce Platform Director in the administration and oversight of the Biomedical Salesforce Testing plan and execution • Lead the end-to-end testing strategy for Biomedical Salesforce applications, including planning, execution, and reporting • Collaborate with BSI BA partners to ensure appropriate acceptance criteria are properly defined and documented to support superior testing outcomes. • Collaborate with IT QA to ensure the testing scripts and activities are capturing 90% to 95% of all defects before moving into functional testing. • Responsible for defining test approaches, test plans, and test cases aligned to business and technical requirements • Oversee functional test, user acceptance testing, smoke testing and regression testing activities. • Collaborate with product owners, business stakeholders, and development teams to ensure requirements are testable and well understood • Lead User Acceptance Testing (UAT), including stakeholder coordination, issue triage, and sign-off processes • Create and maintain the repository of test data for UAT scripts in Jira using Zephyr Scales or other like tools. • Create, maintain, and report UAT metrics including SLAs and KPI outcomes to leadership • Continuously improving testing processes, tools, and frameworks to enhance delivery quality and speed • May support the business process owners in evaluating the technical solutions proposed by IT • May support and lead business activities related to user experience journey mapping, use case development, and user story definition; guide business teams in establishing clear, well-defined requirements, with a preference for prior business analysis experience in requirements development.

🎯 Requirements

• 7+ years of overall experience with 3-5+ years of experience with testing Salesforce Applications, preferably with the Sales Cloud solution. • Bachelor’s degree in Business, Management Information systems or related. • Sales process experience, in Salesforce preferable • Strong leadership skills and the ability to drive change. • Experience in end-to-end large scale system CRM implementations, preferably Salesforce experience. • Proficient with agile methodology and agile tools, Jira, Trello, etc. as well as proven application release management capabilities. • Experience in leading the development of a UAT approach, which includes writing text scripts and facilitating the execution of UAT • Proven experience in Business Analysis and User Acceptance Testing. • Experience documenting requirements, journey mapping, use case development, user story definition in a PLUS!

🏖️ Benefits

• Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 19 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition