Technical Account Manager, OpenShift

🕒 July 10

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $106.1k - $169.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Support enterprise customers implementing automated, containerized cloud application platform solutions and modernized virtual machine workloads. • Learn new technologies quickly, including topics like container orchestration, virtualization on Kubernetes (KubeVirt), container registries, container build strategies, and microservices on container platforms. • Perform technical reviews and share knowledge to proactively identify and prevent issues. • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat. • Collaborate with the engineering, R&D, product management, and technical support teams. • Create documentation regarding customer issues and technical details on how to resolve them. • Manage and grow customer relationships by delivering attentive, relationship-based support. • Travel occasionally to visit regional customers.

🎯 Requirements

• 5+ years of experience in a support, development, engineering, IT, or quality assurance (QA) organization. • Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, and exposure to cloud management (Red Hat ACM), and IT automation (Ansible by Red Hat). • Hands-on experience or deep technical familiarity with OpenShift Virtualization (KubeVirt) or traditional hypervisors (e.g., VMware vSphere, Red Hat Virtualization/RHV, KVM). • Competent comprehension of enterprise architecture and strategic business drivers. • Direct experience with a variety of hardware and software vendors. • Ability to manage multiple issues and projects with shifting priorities and timelines. • Excellent time management skills. • Outstanding written and verbal communication skills; ability to convey complex information to customers both clearly and concisely. • Ability to travel for customer visits and events within the region. • Nice to have: Bachelor's degree or equivalent in a technology-related discipline, ideally computer science or engineering.

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!