Reflow
11 - 50 employees
Founded 2024
☁️ SaaS
🏢 Enterprise
🤝 B2B
SaaS • Enterprise • B2B
Reflow is a SaaS platform that provides enterprise teams real-time visibility into how operational work actually happens, helping them visualize workflows, identify bottlenecks and drift, prioritize data-driven automation, and measure ROI from optimization. Built as a system of record for enterprise operations, Reflow aggregates granular execution data across tools to surface objective insights, recommend high-impact automations (e. g. , refund processing, chargeback triage, subscription cancellations), and verify compliance with SOPs while maintaining enterprise-grade security and privacy controls.
Fractional Head of Customer Success
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Reflow
11 - 50 employees
Founded 2024
☁️ SaaS
🏢 Enterprise
🤝 B2B
SaaS • Enterprise • B2B
Reflow is a SaaS platform that provides enterprise teams real-time visibility into how operational work actually happens, helping them visualize workflows, identify bottlenecks and drift, prioritize data-driven automation, and measure ROI from optimization. Built as a system of record for enterprise operations, Reflow aggregates granular execution data across tools to surface objective insights, recommend high-impact automations (e. g. , refund processing, chargeback triage, subscription cancellations), and verify compliance with SOPs while maintaining enterprise-grade security and privacy controls.
📋 Description
• Manage our two CSMs • Start super hands-on to learn the product, but then quickly focus on team management and performance • Build out the CS team, including interviewing, hiring, onboarding, and 30/60/90 day performance • Shadow relevant customer conversations • Own the full customer lifecycle from pilot through expansion • Act as the founder's single point of contact for Customer Success
🎯 Requirements
• Been VP of CS or Head of CS for other VC-backed B2B startups that sell to mid-market & enterprise buyers • Significant experience managing CS teams, hiring, firing, and setting performance standards • Designed the full CS lifecycle end-to-end • Comfortable working on an hourly basis (not retainer), tracking your hours, and moving with efficiency • Based in the USA or Canada only • Nice-to-haves: Experience with data-heavy, workflow-heavy, or other kinds of highly technical enterprise products • You've built out the founding CS team
🏖️ Benefits
• High ownership over technical hiring at an early-stage company. • Direct partnership with the Founder • Opportunity to shape how Reflow hires globally from the ground up. • Flexible, remote, fractional setup with high trust and high expectations.
Apply Now
