Solution Advisor

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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RegScale

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11 - 50 employees

💰 $20M Series A on 2022-08

RegScale overcomes speed, timeliness, and cost effectiveness limitations in legacy GRC by bridging security, risk, and compliance through our Continuous Controls Monitoring platform.

📋 Description

• Provide comprehensive post-sales onboarding assistance ensuring customers reach full production readiness and achieve long-term adoption. • Lead solution workshops with customers to identify key requirements/objectives and develop prescriptive strategies to address customer needs. • Configure and demonstrate the RegScale platform for customers. • Work with ecosystem partners on integrations, digitizing frameworks, and bringing risk and compliance programs to production in the RegScale platform. • Develop and provide customer training to ensure successful platform adoption and utilization. • Capture and relay customer requirements to the Product team to inform future enhancements, while also supporting product development by piloting new offerings. • Work with existing customer base to assist Customer Success team with increasing platform utilization and expansion opportunities. • Provide technical responses to customer and prospect inquiries, including support for RFPs, RFIs, SOWs for RegScale’s Sales team.

🎯 Requirements

• Minimum of a Bachelor’s Degree and 4 years of experience, or minimum of Master’s Degree and 3 years of experience • Minimum of 4 years of experience as a compliance practitioner or in cybersecurity/GRC SaaS professional services, customer success, or related roles. • Understanding of at least one GRC framework, their requirements and implementation methodologies (NIST 800-53, FedRAMP, ISO 27001, SOC2 Type 2, NIST CSF, etc.) • Deep understanding of SaaS products and deployment processes, as well as familiarity with cloud-based technologies. • Excellent communication and interpersonal skills, capable of collaborating with customers, cross-functional teams, and executive stakeholders. • Ability to creatively explain and present complex concepts in an easy-to-understand manner to both business and technical-minded, internal and external stakeholders. • Comfortable in the dynamic atmosphere of a highly technical organization with a rapidly expanding customer base. • Willingness to travel up to 25%. • Optional: Familiarity with Python or C# for scripting, API integrations, or automation workflows within customer environments. • Cybersecurity and/or GRC Certifications are a plus but not required. • Customer-focused with a passion for delivering exceptional service and exceeding Customer expectations. • Experience working with U.S. Federal Civilian customers, federal cybersecurity programs, or federal compliance frameworks is a plus.

🏖️ Benefits

• Generous compensation package including competitive OTE and stock options