Customer Engineer

Job not on LinkedIn

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🇺🇸 United States – Remote

💵 $162k - $210k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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Render

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

☁️ SaaS

SaaS • Cloud Computing • Web Hosting

Render is a modern cloud platform for developers and teams that simplifies the process of building, deploying, and scaling applications. It offers a range of services including web services, static sites, cron jobs, background workers, PostgreSQL databases, and Redis management. Render's platform is designed for ease of use with features such as automatic deployments, load-based autoscaling, and infrastructure as code. It also provides robust security measures like DDoS protection and data privacy compliance. Render caters to a wide range of development stacks with support for various programming languages and Docker images, providing developers with a seamless environment to manage and scale their infrastructure. With a focus on speed, reliability, and collaboration, Render helps developers efficiently manage their applications and infrastructure from development to production.

📋 Description

• Serve as the named technical point of contact for a portfolio of Render's highest-value customers—primarily AI-native startups, technology companies, and scaled SaaS businesses • Lead structured onboarding for new customers: architecture reviews, environment setup, team enablement, and establishing production readiness standards from day one • Proactively monitor customer health signals—service stability, resource utilization, deployment frequency, support ticket patterns—and intervene early to prevent performance degradation and churn • Conduct regular technical check-ins and executive business reviews (EBRs/QBRs) with engineering and infrastructure leaders, translating platform usage data into business-relevant insights • Develop deep familiarity with each customer's architecture and growth trajectory to identify natural expansion opportunities: additional services, higher compute tiers, Postgres scaling, team seat growth, and new workload types • Collaborate with Account Executives to surface expansion signals, build joint account plans, and execute upsell and cross-sell motions grounded in genuine technical advice • Drive adoption of new Render capabilities—especially those relevant to AI/ML workloads such as autoscaling for inference, high-throughput background job pipelines, and preview environments • Help customers design and optimize infrastructure for AI-native applications: LLM API integrations, vector database connections, async inference queues, streaming endpoints, and multi-service orchestration • Capture and escalate structured product feedback from customers, creating a feedback loop that shapes the roadmap based on what matters most to Render's top accounts • Work with Support and Engineering on complex escalations, acting as the customer's technical advocate to drive timely resolution while maintaining trust and transparency

🎯 Requirements

• Has 8+ years in a post-sales technical role—Customer Engineer, Technical Account Manager, Solutions Architect (post-sales), or Customer Success Engineer—at a cloud infrastructure, developer tools, or SaaS company • Has strong hands-on understanding of cloud application architecture: web services, background workers, databases, caching, networking, and container deployments—enough to review a customer's setup and offer substantive guidance • Has demonstrated experience working with AI-native or AI-adjacent companies, with familiarity in LLM API integration patterns, vector search, and the infrastructure requirements of production AI applications • Has proven commercial acumen: identifying expansion opportunities, contributing to renewal and upsell motions, and tracking account health metrics including NRR and time-to-value • Is an exceptional communicator—can explain a complex infrastructure tradeoff to a CTO and send a clear Slack message to a developer debugging a deployment with equal ease • Can manage a portfolio of technically complex accounts simultaneously, maintaining proactive cadences without letting reactive firefighting dominate their time • Is collaborative by instinct: works well with Sales, Product, Engineering, and Support, and understands that customer success is a team sport.

🏖️ Benefits

• This opportunity is also eligible for equity with early-exercise options and extended exercise windows. • 4 weeks of paid vacation. • 14 weeks of fully paid parental leave for all parents to bond with a newly born, adopted, or fostered child. We will also work with you to create a supportive plan of return. • Long-term disability, life insurance, and 401K plans. • 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage for you and a dependent. FSAs and HSAs are available as well. • Monthly lifestyle stipend for wellness, mental health and therapy, hobbies, etc. • Monthly cell phone and internet subsidy. • Commuter benefits for Renders in the Bay Area, and home office stipends for remote Renders. • Continuous learning benefits & related support.