Business Systems Analyst – Billing/Payments

🔥 0 minutes ago

🐻 Alaska, California, +1 more states – Remote

🐻 Alaska – Remote 🏄 California – Remote 🌺 Hawaii – Remote

💵 $85k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Systems Engineer

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Rightworks

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

🏢 Enterprise

☁️ SaaS

Finance • Enterprise • SaaS

Rightworks is a technology company that specializes in providing secure cloud hosting solutions and productivity software for accounting firms and small businesses. With its flagship platform, OneSpace, Rightworks offers remote access to accounting and tax applications like QuickBooks, enhancing collaboration and data security for users. The company also provides comprehensive cybersecurity tools, data backup, and business intelligence solutions to help businesses grow and protect their data. Rightworks supports a wide range of accounting applications, making it easy for firms to customize their solutions. Since 2002, Rightworks has focused on delivering advanced and user-friendly solutions with expert support to help the accounting profession progress securely and efficiently.

📋 Description

• Support and maintain subscription billing platforms such as Zuora, Stripe Billing, and Chargebee • Configure and manage pricing plans, product catalogs, subscriptions, invoicing rules, credits, and cancellations • Independently handle routine subscription lifecycle events and billing issues, escalating complex cases to senior teammates • Support sales tax configuration and maintenance within billing systems • Assist with tax engine integrations and updates (e.g., Avalara) under guidance from senior analysts • Partner with Finance and Tax teams to support audits, compliance reviews, and tax‑related reporting • Support integrations with payment gateways and processors (e.g., Stripe, Adyen, Braintree) • Investigate payment failures, retries, refunds, chargebacks, and reconciliation issues • Help identify opportunities to improve payment success rates and billing accuracy • Gather and document business requirements for billing, tax, and payment changes • Create functional documentation, process flows, user stories, and test cases • Execute and support user acceptance testing (UAT) and validate end‑to‑end invoice, tax, and payment accuracy • Collaborate closely with a Senior Business Systems Analyst and cross‑functional partners including Finance, Revenue Operations, and Engineering.

🎯 Requirements

• 2–3 years of experience as a Business Systems Analyst, Systems Analyst, or similar role • Hands-on experience supporting billing, payments, or financial systems (Zuora Preferred) • Exposure to subscription billing models (recurring, usage-based, tiered, or hybrid) and Saas or subscription-based business • Experience supporting or troubleshooting payment gateways or processors • Basic understanding of sales tax, VAT, or indirect tax concepts • Strong analytical skills, attention to detail, and problem-solving ability • Ability to document requirements, processes, and system behavior clearly • Strong communication skills and the ability to work cross-functionally • Experience working in Agile or ticket-based delivery environments • Comfortable working both independently on defined tasks and collaboratively with senior team members.

🏖️ Benefits

• company-paid short and long-term disability insurance • life insurance • generous 401K match • highly affordable medical, dental, vision coverage • flexible PTO • numerous paid holidays • paid volunteer time off