Endpoint Security Support Analyst, Crowdstrike

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔐 Security Analyst

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Resource Management Concepts, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🤝 B2B

🏢 Enterprise

Government • B2B • Enterprise

Resource Management Concepts, Inc. is a company that provides high-quality professional services to both government and commercial sectors. They have a team of best-in-class professionals dedicated to achieving customer satisfaction by delivering top-quality services and technological solutions. RMC supports a diverse customer base, including federal, state, and commercial clients, and is committed to bettering the communities where they live and work. Known for their creative solutions and proven results, RMC strives to uphold their reputation through continuous dedication to excellence in service.

📋 Description

• Act as the first responder for customer support requests submitted via the service desk (ServiceNow). • Monitor the CrowdStrike detection queue and provide Tier 1 support for endpoint security inquiries. • Perform initial triage of low-to-medium severity alerts using established mini-playbooks. • Accurately document findings and categorize detections as Benign, an Event, or requiring escalation. • Escalate complex technical issues, unresolved user problems, and potential Incidents to senior Endpoint Security Operators for advanced investigation and response. • Assist senior operators by running pre-defined compliance reports, tracking task completion in the ticketing system, and helping to maintain accurate records for auditing purposes.

🎯 Requirements

• A minimum of one to two years of experience in an IT help desk, customer support, or similar administrative role. • Must be able to obtain a DoD 8570 IAM Level I certification within 6 months of hire. • An Associate's degree in a relevant field or two years of equivalent professional experience. • Minimum Security Clearance: Secret • Strong written and verbal communication skills with an emphasis on customer service. • Ability to follow established procedures and checklists with high attention to detail. • Strong analytical skills for initial problem assessment and categorization. • Proficiency with standard desktop programs (MS Office, Adobe Acrobat). • Help Desk Experience: Prior experience using enterprise ticketing systems, particularly ServiceNow. • Familiarity with basic host-based security tools and Endpoint Detection & Response (EDR) concepts. • Basic understanding of Windows and/or Linux operating systems. • Experience with MS Teams, Confluence, and SharePoint for documentation and team collaboration.

🏖️ Benefits

• At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees. • We invest our resources to train, certify, educate, and build our employees. • RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. • This also includes a competitive paid vacation package with 11 paid federal holidays. • Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.