
10,000+ employees
⚕️ Healthcare Insurance
📚 Education
🤝 Non-profit
Healthcare Insurance • Education • Non-profit
Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.
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10,000+ employees
⚕️ Healthcare Insurance
📚 Education
🤝 Non-profit
Healthcare Insurance • Education • Non-profit
Rochester Regional Health is an integrated health services organization serving the people of Western New York. It operates multiple hospitals and healthcare facilities, providing a wide range of healthcare services, including emergency care, primary care, specialty clinics, and urgent care. The organization is committed to medical education and research, offering training programs, residencies, and clinical trials. Rochester Regional Health focuses on comprehensive care with emphasis on treating patients respectfully and meeting their diverse medical needs across all stages of life.
• Developing an in-depth knowledge of the software with primary focus in the application or area of his or her assigned support area. • Responsible for troubleshooting reported issues within the software and analyzing the root cause to determine resolution. • Responsible for design, build, test, validation and support of the software on an ongoing basis. • Communicates effectively to end users and leadership regarding build changes and project plans. • Assists end-users on proper use of the application. • Implements approved changes based on customer-designated priorities. • Manages assigned RFCs with minimal assistance and follows defined processes and deadlines. • Executes unit and system test cases and documents testing results. • Validates build or resolution of issues with end users prior to closing request.
• Associates Degree, preferred • Excellent customer service and communication skills • Understanding/knowledge of clinical/peripheral healthcare functions and work processes • Understanding of technology related to functional processes/workflow • EMR Certification (to be obtained within 6 month after hire, if required for job function)
• Equal Opportunity Employer • Affirmative Action Employer • Health benefits • Paid time off • Training opportunities • Flexible scheduling
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