IT Telecommunications Analyst

🔥 3 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🗣️ Communications

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Rosecrance Behavioral Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1916

🧘 Wellness

🤝 Non-profit

Wellness • Non-profit

Rosecrance Behavioral Health is a mission-driven behavioral health provider offering comprehensive, outcomes-based treatment for mental health conditions and substance use disorders. With more than 100 years of experience and 60+ physical and virtual locations across the upper Midwest, Rosecrance delivers residential, outpatient, partial hospitalization, intensive outpatient, detox, medication-assisted treatment (including SPRAVATO and TMS), sober living, and family-centered services. The organization operates a foundation that provides charity care, offers community and professional education through Rosecrance Learning, and emphasizes individualized, evidence-informed care to help clients and families achieve lasting recovery.

📋 Description

• Seeking a skilled and detail-oriented Cisco VoIP telecommunications analyst to design, implement, maintain, and support enterprise voice and unified communications systems • Work closely with network, security, and infrastructure teams to ensure reliable and secure voice communications across the organization • Perform and test routine system backups and restores • Educate employees on the proper use of information technology resources • Resolve and document issues via the IT support ticket tracking system and Help Desk calls • Escalate when necessary • Monitor information technology license compliance and report potential violations to supervisor • Deliver exceptional customer service consistently to every customer

🎯 Requirements

• BS degree or equivalent work experience in a related technical field • Must have 2-4 years of hands-on experience in network support or a closely related area • Design, configure, deploy, and maintain Cisco VoIP and Unified Communications systems • Administer, troubleshoot, and support CUCM, Cisco Unity Connection, UCCX, Cisco IM & Presence, and Cisco Expressway • Configure and troubleshoot protocols (SIP, SCCP, H.323) and voice gateways • Manage complex dial plans, route patterns, partitions, CSS, and call routing • Monitor infrastructure performance, troubleshoot call quality issues to ensure a seamless user experience • Create and maintain technical documentation, network diagrams, and operational procedures • Provides hands-on technical support and guidance to end-users • Proven experience with data/telecommunications equipment, business productivity applications, and a strong history of continued education/learning

🏖️ Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs) • 401(k) with employer match & discretionary contribution • Group Life Insurance, LTD and AD&D • Tuition assistance & licensure/certification reimbursement • Paid Time Off, sick time, bereavement leave • Referral program earning up to $1,000 per hire! • Wellness program, including an on-site gym at select facilities • Discounts at participating retailers • Daily pay available through UKG Wallet for financial flexibility