Senior eBilling Analyst – Legal

🕒 June 20

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $65k - $70k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Attorney / Lawyer

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RR Donnelley

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10,000+ employees

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.

📋 Description

• Responsible for the timely submission of electronic invoices and accruals to clients on monthly basis • Overseeing the transition of clients to e-billing, and providing follow-up support to attorneys and clients in all aspects related to electronic billing • Handle heavy volume of highly complex e-submission assignments for key corporate clients; ensure all client guidelines, internal protocol, and firm's guidelines are followed during submission process • Act as liaison between billing attorney/secretarial staff, and clients' staff assigned to electronic billing by providing expert level subject matter support • Populate, maintain, and update data for assigned clients in the billing system and clients' external web applications; ensure all relevant information is updated and correlated in the firm's billing system • Execute accruals, budgets, and information and data requests • Work collaboratively with department's supervisor to support e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, status reports, and matter profiles in various sub-systems • Perform ad hoc analyses of complex client accounts regarding collections, rates, and reduced and rejected invoices • Conduct time and absence for direct reports, including ensuring system accuracy and compliance with timekeeping policies and procedures • Communicate with direct reports, manager and client on job or deadline issues. *Immediately escalate operational problems or issues to Supervisor or Manager. Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures. Ensure team provides outstanding service to client, while building strong customer relationships. • Produce required reports on schedule. • Assist the team in completing more complex jobs • Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction. • Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. Make sure team follows standard operating procedures. • Train new employees on policies and procedures. • Maintain all logs and reporting documentation as required.

🎯 Requirements

• 10 yrs of legal ebilling experience desired • Advanced Excel (VlookUp, Pivot Table) needed • Experience with Aderant, BillBlast, eBilling Hub needed • Experience working with clients in different time zone needed • Proficient with AI tools and emerging technology to improve workflow efficiency • Strong understanding of LEDES formats including LEDES 1998B, 1998BI, XML, and client specific invoice formatting requirements • Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • disability insurance • 401(k) with company match • life insurance • other voluntary supplemental insurance coverages • parental leave • adoption assistance • tuition assistance • employer/partner discounts