Strategic Customer Success Manager – SaaS, QMS/MES

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⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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SafetyChain Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

💰 Private Equity Round on 2021-10

SaaS • Manufacturing

SafetyChain Software is a digital plant management platform that serves over 2,500 food and beverage manufacturing facilities. The platform provides real-time visibility into quality, production, and other critical processes, allowing companies to unify operations and maximize plant performance. SafetyChain's solutions focus on eliminating inefficiencies through digitization, providing tools for quality and production teams to collaborate effectively. The platform enables businesses to digitally capture data from various sources, visualize insights through role-based dashboards, and automate workflows, ensuring compliance and improving labor efficiency. SafetyChain Software is particularly beneficial for industries such as food & beverage, consumer packaged goods, contract manufacturing, and packaging, helping them maintain competitive advantages and regulatory compliance while optimizing production and reducing costs.

📋 Description

• Build trusted relationships with executive sponsors, operational leaders, and key stakeholders across strategic customer accounts. • Develop and execute customer success plans aligned to customer business objectives and desired outcomes. • Drive product adoption and customer engagement through strategic guidance, training, consulting, and best practice recommendations. • Identify risks early and develop mitigation strategies to support customer retention and long term success. • Lead and participate in Executive Business Reviews and strategic account planning discussions. • Partner with Account Managers to identify expansion opportunities and support solution discussions that demonstrate customer value. • Demonstrate and solution SafetyChain capabilities during expansion and growth conversations. • Provide advanced configuration guidance, reporting expertise, and workflow recommendations. • Track customer health, adoption trends, and business outcomes to identify opportunities for improvement.

🎯 Requirements

• Bachelor’s Degree (BA/BS) or equivalent work experience required. • 3+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing SaaS roles • 2+ years of experience supporting manufacturing industry customers • 2+ years of experience with Quality Management Software (QMS) • Working knowledge of ERP, MES and related systems • Experience with Statistical Process Control (SPC) and OEE. • Experience with safety, quality and compliance systems. • Experience presenting, training and demoing software to groups • Experience using CRM and help desk ticketing systems (Hubspot or ChurnZero a plus) • Ability to travel to customer sites (30%).

🏖️ Benefits

• Competitive compensation plan • Opportunity for stock options • Health benefits • Self Care PTO Plan • Flex Schedule • Work From Home Flexibility • Annual investment in your professional development