SafetyCulture
501 - 1000 employees
Founded 2012
☁️ SaaS
🏢 Enterprise
📋 Compliance
SaaS • Enterprise • Compliance
SafetyCulture is a workplace operations platform that provides teams with the tools and knowledge to work safely, meet higher standards, and continuously improve. The platform offers a range of features, including inspections, asset management, training, IoT integrations, and real-time protection for remote workers. It also provides a marketplace for workplace safety equipment and an integrated insurance solution. SafetyCulture supports various industries such as construction, manufacturing, transport and logistics, hospitality, facilities management, and retail. The company's solutions address business needs like health and safety management, risk management and compliance, operational excellence, and sustainability. By digitizing processes and automating workflows, SafetyCulture helps businesses optimize their operations, promote safety culture, and enhance productivity.
Senior Customer Success Manager – Retail
🕒 December 10, 2025
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SafetyCulture
501 - 1000 employees
Founded 2012
☁️ SaaS
🏢 Enterprise
📋 Compliance
SaaS • Enterprise • Compliance
SafetyCulture is a workplace operations platform that provides teams with the tools and knowledge to work safely, meet higher standards, and continuously improve. The platform offers a range of features, including inspections, asset management, training, IoT integrations, and real-time protection for remote workers. It also provides a marketplace for workplace safety equipment and an integrated insurance solution. SafetyCulture supports various industries such as construction, manufacturing, transport and logistics, hospitality, facilities management, and retail. The company's solutions address business needs like health and safety management, risk management and compliance, operational excellence, and sustainability. By digitizing processes and automating workflows, SafetyCulture helps businesses optimize their operations, promote safety culture, and enhance productivity.
📋 Description
• Drive success across some of our most strategic Enterprise customers in the Retail and Quick Service Restaurant (QSR) industries. • Ensure customers maximize the value of our platform, achieve measurable business outcomes, and expand their long-term partnership with SafetyCulture. • Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success. • Understand customers’ business objectives, challenges, and industry context, using insights to guide their journey. • Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals. • Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts. • Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership. • Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities. • Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability.
🎯 Requirements
• Proven experience managing large-scale, strategic customer relationships within complex Enterprise environments • Relevant industry experience in Retail or QSR, or managing Enterprise customers in those industries, is considered a strong value add • Strong learning mindset and the ability to rapidly understand new industry dynamics • Ability to navigate multiple senior stakeholders (VP level and above), aligning solutions to strategic business goals • Confidence in engaging at the C-suite level to drive value and influence decisions • Skilled at leveraging data and insights to shape strategy, measure outcomes, and demonstrate ROI • Exceptional communication, persuasion, and presentation abilities, with a knack for simplifying complex ideas • A proactive, outcomes-driven mindset - comfortable operating in a fast-paced, dynamic environment
🏖️ Benefits
• We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. • We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. • Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. • You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. • This employer participates in E-Verify.
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