Regional Vice President of Operations – South East

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🕒 January 21

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Saffire, LLC

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11 - 50 employees

Saffire empowers hundreds of clients with beautiful, unique and engaging websites, and integrated SaffireTix ticketing. The platform includes online, advance, and gate sales, as well as contactless RFID bands, for a safer and stress-free experience for patrons. Saffire's Spark content management system makes it easy to control it all yourself (with unlimited help when you need it) and have access to amazing real-time reporting. Our clients freakin'​ love us, and you will too!

📋 Description

• Lead and manage location leaders, regional managers, and other senior staff across multiple properties within the assigned region • Provide mentorship, guidance, and support to regional leadership teams, fostering a culture of excellence in service, quality, and performance • Act as a liaison between senior corporate leadership and property-level operations to ensure alignment with company vision, goals, and objectives • Develop and implement short-term and long-term strategies to drive revenue growth, guest satisfaction, and operational efficiency • Identify market trends and competitive threats within the region to ensure properties maintain a competitive edge • Lead efforts in enhancing brand presence and reputation within the region by ensuring consistent service delivery and customer satisfaction • Manage regional budget and financial performance for all properties, ensuring adherence to revenue and expense targets • Review and analyze financial statements, operating costs, and other key performance indicators (KPIs) to maximize profitability • Collaborate with the General Managers, Vice President of Operations and Finance department to prepare forecasts, budgets, and capital expenditure plans • Oversee operations of all properties within the region, ensuring efficient and effective implementation of policies and procedures • Conduct regular property visits to monitor operational performance, quality assurance, and guest satisfaction • Ensure compliance with all regulatory, safety, and environmental standards • Champion initiatives to improve guest experience and maintain high levels of guest satisfaction across the region • Ensure consistency in service standards and quality across all properties, regularly reviewing feedback and addressing any concerns • Drive employee engagement initiatives to build a motivated and high-performing team • Foster a culture of continuous improvement through training programs and leadership development • Ensure all properties within the region adhere to brand standards and uphold the company’s mission and values

🎯 Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or related field • A Master’s degree is preferred • A minimum of 10 years of leadership experience in the hospitality industry • Proven track record of successfully managing multiple properties and achieving financial and operational goals • Strong financial acumen with experience in budgeting, forecasting, and P&L management • Exceptional leadership skills with the ability to manage, inspire, and develop a diverse team • Excellent communication, negotiation, and interpersonal skills • Deep understanding of the hospitality market, industry trends, and best practices • Ability to travel frequently within the assigned region as needed

🏖️ Benefits

• medical, dental, vision, life and disability insurance • paid vacation • 401k plan