Help Desk Agent

🕒 3 days ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

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SAIC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

☁️ SaaS

📣 Marketing

🏢 Enterprise

🔥 Funding within the last year

💰 $500M Post-IPO Debt - SAIC on 2025-09

SaaS • Marketing • Enterprise

SAIC is represented in the supplied content by marketing and product copy that matches Bitly — a cloud-based link management and QR-code platform. The material describes a SaaS offering for URL shortening, dynamic QR Codes, link analytics, mobile-friendly landing pages, branded links, UTM campaign tracking, digital business cards, developer APIs and AI-enhanced features. It targets marketers, developers, and enterprises across industries (retail, CPG, hospitality, media, healthcare, finance, education) and emphasizes integrations, analytics, and enterprise-grade capabilities. Note: the provided text appears to be Bitly’s website content rather than information about SAIC; if you intended the defense/technology firm SAIC (Science Applications International Corporation), please provide relevant content.

📋 Description

• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. • May route calls to product line specialists, application, or system support specialists. • Maintains and updates records and tracking databases. • Alerts management to recurring problems and patterns of problems.

🎯 Requirements

• US Citizen who must be able to pass both an SAIC and Commonwealth of Virginia background check. • AA Degree in related discipline or High School or equivalent and up to two (2) years of related experience. • Minimum 6 months of experience with computer hardware/software support. • Experience in desktop support, IT concepts, and help desk software. • Hardware/software troubleshooting experience. • Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, email, and person-to-person. • Demonstrated customer awareness, strong written and verbal communication skills. • Provide excellent customer service. • Proven ability to think and troubleshoot logically, and act decisively in critical situations. • Experience with Microsoft Office Products, Internet Explorer, and Windows. • Preferred Technical certifications such as Security+, Net+, MCP, MCSE, CCNA, ITIL, CHDP, CompTIA A+, CompTIA Net+, and CompTIA Security+ • Windows 7, Windows 10, IE 8 and IE 11, Terminal Services, VPN software, Microsoft and other commonly used commercial products (including Office 2010 Suite), strong Microsoft Outlook skills, remote access, Android and iOS support. • Account administration, password reset experience.

🏖️ Benefits

• Professional development opportunities