Engagement Delivery Director – Health & Life Sciences

🕒 July 21

🏄 California, Illinois, +4 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $164k - $261.5k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead complex Professional Services engagements, including advisory and implementation, through value realization • Lead project execution and governance to achieve customer value and outcomes • Develop KPIs with executive stakeholders to measure return, success, and effectiveness • Act as the customer voice to shape and execute Salesforce adoption strategies • Drive customer efficiencies, cost savings, and innovation on the Salesforce platform • Partner with executive decision-makers and stakeholders to deliver business value • Coordinate with internal Sales, Success, Executive Sponsor, and account teams • Drive engagement and strategy using Salesforce’s multi-cloud agentic platform • Drive innovation and implementation efficiency using Salesforce and third-party AI products • Build strategic and delivery roadmaps aligned to customer priorities • Make recommendations with direct P&L impact and expand customer business outcomes • Coach and partner with customer executives • Apply Salesforce product, business process, methodology, and ecosystem knowledge • Build and expand business relationships to support account penetration and client partnerships • Anticipate, mitigate, and manage risks for Salesforce and customers • Lead the overall program and the group of project managers • Lead, inspire, coach, and develop Salesforce Professional Services team members • Manage interdependencies across multiple workstreams • Contribute to internal processes, artifacts, and methodologies for strategic customer delivery • Manage planning, workstream operations, deliverables, milestones, staffing, forecasting, budgeting, and revenue management • Conduct data-driven customer conversations regarding budgets, resources, and timelines • Formally collect and communicate meeting outcomes

🎯 Requirements

• Passion for Salesforce and its values • 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience • 5+ years using or implementing the Salesforce platform • Outstanding interpersonal skills and strong verbal and written communication skills • Successful track record leading large and complex programs with measurable business outcomes • Knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables • Technical acumen to work with technical teams on operational plans and technical issues • Ability to establish governance and drive quantifiable and qualitative accountability • Strong customer focus and ability to execute at speed • Proven ability to generate trust and build relationships • Ability to lead teams through influence without positional authority • Ability to build and sustain program momentum • Significant understanding of the Salesforce platform for management-level strategic and value discussions • Industry experience in Health Life Sciences: Payer, Provider, or Life Sciences preferred • Ability to build senior-level customer credibility • Ability to lead clients, work with other SIs, and manage internal teams from strategy to execution • Experience leading large or enterprise-wide engagements, facilitating meetings, creating action plans, mentoring junior team members, and managing client escalations • Ability to lead workshops and tailor messaging to audience and subject matter • Demonstrated program leadership with responsibility for project teams, budgets, and schedules • Demonstrated negotiation, conflict management, and leadership skills • Undergraduate degree • CRM experience strongly preferred • PMP and SAFe Certifications beneficial • Salesforce.com Certifications preferred but not necessary • Approximately 25% travel may be required, varying by customer

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available • Equity may be available • AI agents and resources supporting work-life balance and impact • Reasonable accommodation during application or recruiting process