Engagement Delivery Director – Health & Life Sciences

🔥 0 minutes ago

🌽 Illinois, Virginia – Remote

🌽 Illinois – Remote ⚔️ Virginia – Remote

💵 $164k - $261.5k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Partner with executive decision-makers and stakeholders to deliver success and help our customers achieve the desired business value • Partner with internal account teams (Sales, Success, Executive Sponsors, etc) to make sure we are aligned as ‘One Salesforce’ and leveraging all necessary parties to ensure our customers’ success • Drive engagement and/or strategy, leveraging our multi-cloud agentic platform • Drive innovation and implementation efficiency gains, leveraging AI in every phase of project execution, utilizing both Salesforce and Third-Party AI Products • Partner with customers to build a strategic and delivery roadmap tailored to the customer’s business priorities, accelerating their time to value • Proactively make recommendations that provide a direct P&L impact, and enhance or expand the customer’s ability to reach beyond their business goals • Coach and partner with customer executives • Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive an effective program • Proactively build and expand business relationships which enable better account penetration and development of client partnerships • Anticipates, mitigates, and manages risk to Salesforce and the customer. Takes decisive program action to address risk profiles ensuring every customer achieves successful desired outcomes. • Lead the overall program and the group of PMs under him/her • Effectively leads and inspires the Salesforce Professional Services team members engaged in the services delivery. • Provide coaching, inspiration, and uplift the respective skills of team members. • Identify and manage interdependencies of multiple workstreams within the managed program • Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers. • Manage the planning, work-stream operations, deliverables, milestones, staffing and financials (i.e. forecasting, budgeting and revenue management). • Have difficult data-driven customer conversations regarding budget, resources, timelines and formally collect and communicate outcomes of those meetings.

🎯 Requirements

• 10+ years of project management experience leading multiple workstreams and/or large enterprise-scale program management experience • 5+ years using/implementing the Salesforce platform • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written • A successful track record of leading large and complex programs with measurable outcomes that have positively impacted the business • Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness • Knowledge of technical acumen to work with technical teams to develop comprehensive operational plans and address technical issues • Ability to devise a strong governance foundation and drive quantifiable and qualifiable accountability at customer and within internal teams • A strong sense of vision for the customer with a maniacal focus on executing at a speed • A proven ability to generate trust and build relationships • The ability to advise and lead teams through influence without positional authority • The ability to quickly build momentum on a program and sustain it • A significant understanding of the Salesforce platform in order to influence strategic and value discussions at a management level.

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program