Program & Project Management Director

🔥 0 minutes ago

🏖️ New Jersey, New York – Remote

🏖️ New Jersey – Remote 🗽 New York – Remote

💵 $164k - $261.5k / year

⏰ Full Time

🔴 Lead

👷‍♀️ Project Manager

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead the creation, implementation, and governance of the V2MOM strategic planning framework across the Customer Success organization. • Ensure alignment of V2MOM with Customer Success business objectives and drive adoption across the Agentforce and Data 360 portfolio. • Monitor progress and provide regular updates to senior leadership on V2MOM initiatives and key results. • Drive Customer Success organizational initiatives and strategic projects to successful outcomes, ensuring alignment with business objectives. • Collaborate with cross-functional senior executive leaders to align on initiatives and foster cohesive execution. • Act as a liaison across Customer Success, Product, Sales, and Partner teams to ensure alignment and coordination across key stakeholders. • Own the preparation of materials for key meetings, including quarterly business reviews (QBRs), executive briefings, and all-hands meetings. • Support and manage the execution of regular and ad hoc senior executive presentations and reporting on behalf of the SVP. • Craft the overall strategy narrative using effective storytelling techniques, ensuring a clear and compelling vision for Customer Success at Salesforce. • Work closely with executive leadership to tailor messaging for internal and external presentations, effectively communicating the Customer Success strategy to all stakeholders. • Support the development and drive the overall strategic direction of the Customer Success business across Agentforce and Data 360, ensuring alignment with organizational vision and goals. • Stay informed about Customer Success best practices, industry trends, AI-driven customer engagement, and innovation opportunities to provide strategic guidance to internal teams. • Champion the Customer Success vision and strategy with cross-functional partners, encouraging alignment and shared understanding.

🎯 Requirements

• Bachelor's degree in Business Administration, Strategy, Communications, or a related field preferred; MBA or advanced degree a plus. • 10+ years of experience in strategy, management consulting, Customer Success, or related roles, preferably within the Salesforce ecosystem. • Strong understanding of Customer Success, customer lifecycle management, retention and expansion strategy, and industry trends; Salesforce certifications are a plus. • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels. • Proven track record of developing and implementing initiatives that drive customer value, adoption, and business growth. • Strong business acumen with the ability to analyze market trends and competitive landscape to inform strategic decisions. • Ability to thrive in a fast-paced environment, prioritize tasks, and deliver high-quality results within timelines. • Self-motivated, proactive, and results-driven with a focus on continuous improvement and innovation. • Agile and resilient in managing change in dynamic environments.

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program