Researcher, AI Design

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $148.5k - $260.1k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤖 Artificial Intelligence

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead end-to-end research initiatives that inform the design and direction of AI-powered products and features • Partner closely with product design, engineering, and product management to translate research insights into actionable design decisions • Define and evolve research methodologies for emerging AI interaction paradigms — including conversational AI, generative AI, and agentic systems • Conduct generative and evaluative research using a range of methods (interviews, usability studies, surveys, diary studies, concept testing, etc.) • Synthesize complex findings into clear, compelling narratives for executive and cross-functional audiences • Mentor and support other researchers, raising the craft across the team • Champion ethical AI design and contribute to frameworks for responsible AI research

🎯 Requirements

• 7+ years of experience in UX research, human-computer interaction, or a related field • Deep experience researching AI/ML products or complex technical systems • A strong portfolio demonstrating the impact of your research on product outcomes • Expertise across qualitative and quantitative research methods • Exceptional communication and storytelling skills • Comfort with ambiguity and the ability to shape research strategy in fast-moving spaces • Experience collaborating with cross-functional teams in a large, matrixed organization • Experience with responsible AI, AI ethics, or trust and safety research (Bonus) • Familiarity with enterprise software or B2B SaaS environments (Bonus) • Advanced degree in HCI, cognitive science, psychology, or a related field (Bonus)

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program