Senior Manager, Slack Success Architect

🔥 0 minutes ago

🌽 Illinois, Washington – Remote

🌽 Illinois – Remote ☕ Washington – Remote

💵 $150.1k - $227k / year

⏰ Full Time

🟠 Senior

🏛️ Architect

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Lead your team to serve a portfolio of Slack's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Slack • Develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments • Advocate for your customers and your team by driving alignment across Account Success, Product, and Support • Build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers • Directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio • Contribute to Slack's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined execution • Engage in account strategy for key and at-risk customers, model technical best practices for your team, and develop case studies and references that showcase the value of Slack at scale • Align the full Slack ecosystem to customer needs and foster a vibrant, inclusive team culture that inspires people to do their best work

🎯 Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field • 10+ years of relevant work experience in Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, or Technical/Solutions Architecture • Experience leading a technical team in the enterprise software space, with direct oversight of engagement deliverables and customer executive alignment • A track record of building and growing a high-performing team through talent acquisition, onboarding, and development, characterized by strong productivity and excellent morale • Hands-on experience with the Slack platform, including its extensibility, APIs, integration ecosystem, and enterprise deployment patterns, with strong familiarity across identity (SAML, SSO, SCIM), eDiscovery and DLP, and key SaaS integrations • Proven ability to navigate, escalate, and resolve complex customer challenges across large-scale, distributed enterprise environments • Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level • Track record of delivering against targets and KPIs, with proven success establishing a clear vision and driving change within a customer-facing organization.

🏖️ Benefits

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program