Service Delivery Project Manager

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🕒 March 3

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ScalableOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

📋 Description

• Manage full project lifecycle: intake, kickoff, planning, execution, monitoring, and closeout • Ensure alignment between approved sales scope and delivery execution • Maintain project schedules, milestones, risk registers, and documentation • Coordinate and manage scope changes and formal change orders • Ensure adherence to project delivery standards and documentation requirements • Coordinate engineering resources across Helpdesk, Projects, and Cybersecurity teams • Collaborate with Service Managers and Team Leads to balance project work with operational commitments • Forecast resource capacity needs and proactively escalate constraints • Serve as the primary point of contact for clients during active projects • Lead project kickoff meetings and recurring status updates • Proactively manage expectations when risks, delays, or scope changes arise • Deliver executive-level communications, especially for enterprise and regulated clients • Monitor project budgets, labor utilization, and gross margin performance • Ensure billable hours align with approved estimates • Escalate financial risks and margin concerns early • Coordinate billing milestones and support accurate percent-complete tracking • Partner with Sales during project handoffs to validate scope clarity • Work closely with Solution Architects and Engineers on technical risk alignment • Support Account Managers in maintaining strong client relationships • Maintain accurate project records in ConnectWise or equivalent PSA systems • Ensure technical documentation is complete prior to project closure • Contribute to continuous improvement of project templates, workflows, and delivery standards

🎯 Requirements

• Minimum 5 years of experience in project management within IT, MSP, or service delivery environments • Experience managing infrastructure, cloud, or cybersecurity-related projects • Proven ability to manage budgets, timelines, and cross-functional teams • Strong client-facing communication and stakeholder management skills • Experience working in structured SLA-driven environments • Experience with ConnectWise Manage or equivalent PSA tool (required) • Understanding of Microsoft 365, Azure, networking, and cybersecurity environments • MSP project delivery experience strongly preferred • Ability to work between 7:00 AM – 7:00 PM HST, with flexibility as business needs require • Willingness to work up to 40–55 hours per week, including potential after-hours or weekend support • Strong financial acumen with accountability for project gross margin (target ≥50%) • Ability to maintain high schedule performance (90%+ on-time delivery) • Strong risk identification and escalation capabilities • High level of ownership — focused on outcomes, not just task coordination • Ability to operate in a fast-paced, evolving service delivery environment

🏖️ Benefits

• Competitive Pay +10% Night Differential • Fully Remote Setup • Full-Time Employment • Company-Provided Laptop • Complete Statutory Benefits • HMO with Free Dependent Life Insurance (Up to 3M coverage)