Call Center Agent – W2 Contract

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🕒 March 31

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Scott Merrick

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1990

Scott Merrick offers a focused, highly personalised service, taking time to understand our clients and candidates needs. As a leading bespoke recruitment specialist operating in the United Kingdom and United States markets, we place highly professional contract and permanent candidates in to your business critical roles. We work in multiple business sectors, including Insurance, Legal, Banking, Finance, Software Providers, SaaS, Tech, Start-Up, Retail, Consultancy and Publishing.

📋 Description

• Work remotely (Anywhere in The USA) and give a first-class customer experience for their client • Provide telephone, email and webchat assistance • Inbound/outbound calls, emails and webchats • Shifts between 8am and 10pm Eastern Time, Monday to Friday and 8am to 5pm on occasional/rota Saturdays

🎯 Requirements

• Minimum 4 years experience as a Call Center Agent / Customer Service Representative • Strong experience working in customer services and/or a call center for a reputable organization • PC Literate MS Office and CRM/Call Logging systems experience (Client is using Amazon Connect and you will be given training if you have not used it)

🏖️ Benefits

• Equipment will be provided • Training paid