Brokerage Service Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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SendaRide

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🚗 Transport

👥 B2C

💰 $2M Venture Round - SendaRide on 2024-05

Transport • B2C

SendaRide is a non-emergency medical transportation (NEMT) company that connects patients with trained, certified drivers (called "Guides") who provide door-to-door, concierge-style rides to medical appointments. The company emphasizes safety and healthcare compliance—requiring background checks, certifications, drug screens, and vehicle standards—while offering flexible scheduling and per-ride pay for drivers. SendaRide's platform coordinates trip bookings, driver onboarding, and weekly payouts to improve access to healthcare and support communities.

📋 Description

• Monitor transportation broker platforms and online portals for new trip opportunities, trip changes, cancellations, updates, and modifications. • Review trip requests to determine whether they should be accepted, denied, or escalated based on service area, geographic coverage, operational capacity, client requirements, and company guidelines. • Accurately enter approved trips into SendaRide’s scheduling platform with complete rider, pickup, drop-off, appointment, mileage, and trip details. • Update ride notes, trip documentation, and scheduling information to ensure accuracy and operational clarity. • Coordinate with internal teams and SendaRide Guides to support successful trip completion and on-time performance. • Identify trip discrepancies, missing information, scheduling concerns, or operational issues and escalate as needed. • Support billing accuracy by ensuring accepted trips are entered, documented, and updated correctly. • Communicate professionally with broker clients, internal departments, and Guides regarding trip details, updates, cancellations, and discrepancies. • Help maintain accurate records and organized workflows across broker portals and internal systems. • Support daily transportation operations by responding quickly and accurately to changing priorities.

🎯 Requirements

• Strong attention to detail and accuracy when reviewing, entering, and updating information. • Experience with administrative support, operations support, dispatch, logistics, transportation coordination, healthcare support, customer service, or related work. • Ability to work quickly and accurately across multiple platforms, systems, tabs, and workflows. • Strong written and verbal communication skills. • Ability to follow guidelines, make sound decisions, and escalate concerns appropriately. • Strong problem-solving skills and the ability to identify issues before they impact operations. • Ability to manage time effectively and prioritize urgent or time-sensitive work. • Comfort working in a fast-paced, remote environment with changing priorities. • Ability to maintain confidentiality and handle sensitive information appropriately. • Dependable attendance and strong schedule adherence.

🏖️ Benefits

• Must have access to a dedicated, quiet workspace. • Must have reliable high-speed internet. • This role requires working at a computer for extended periods and using multiple systems throughout the day.