Implementation Manager

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Sensi.AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Sensi.AI extends the reach of home care agencies with the first 24/7 Virtual Care Agent that provides a 360-degree understanding of a senior’s physical, emotional, and cognitive needs. Sensi’s sophisticated audio-analytics empower home care agencies to detect, predict and prevent unwanted events from occurring.

📋 Description

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support. • Train agency teams on how to use Sensi’s technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders. • Serve as the onsite teacher, coach, and trusted advisor who helps non-technical users feel comfortable and confident with the platform. • Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits. • Manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption. • Identify training gaps, adoption risks, or operational blockers and work cross-functionally to resolve them. • Build strong relationships with agency owners, care managers, caregivers, and other key client stakeholders. • Support light technical troubleshooting during deployments and escalate issues when needed. • Gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes. • Maintain accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot. • Partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes. • Stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.

🎯 Requirements

• 3+ years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role. • Strong teaching, coaching, or training skills, especially with non-technical users. • Excellent verbal communication and presentation ability. • Ability to explain technology in a simple, clear, and engaging way. • Comfort working directly with clients in person, including agency teams, care providers, older adults, and families. • Strong relationship-building skills and the ability to create trust quickly. • Tech-savvy mindset with the ability to learn new tools, support basic setup, and troubleshoot issues in real time. • Strong problem-solving skills and the ability to stay calm when plans change or challenges come up onsite. • Ability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality. • Customer success mindset with a strong sense of ownership over adoption and outcomes. • Willingness and ability to travel frequently across the United States.

🏖️ Benefits

• Frequent domestic travel (60–75%) • Hands-on training sessions • Onsite support for agencies • Professional development opportunities